Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
448 reviews
Silk & SaltSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
448 approved reviews, newest moderated first
Loved the dress I ordered. Ordering and delivery were quick and easy. Unfortunately the dress was way to big so I started the process of return. That, too, was simple, easy, and user friendly. I asked for a full refund because I'm afraid the sizes will be too big for my petite frame.
By Linda
Response from Silk & Salt· Jun 7, 2022
Thank you , Linda :)
Well made & perfect for warm weather. Love the colors (match what was dhown online) and shipped / received in a timely matter. Will be a repeat customer.
By Kat N.
Response from Silk & Salt· Jun 2, 2022
Thanks a lot , Kat ! See you next time :)
Unfortunately, I ordered my dress for a specific event. I had plenty of time for shipping. Sadly, I received the wrong item. When I requested a return, the company was very friendly and helpful. However, at the time I let them know I needed it by a specific date. Unfortunately, the dress didn’t arrive in time. I haven’t yet received the dress to assess how it is, but I’m sad that they weren’t able to expedite my shipping so I could receive the item in time.
By Josie
Response from Silk & Salt· Jun 2, 2022
Hi Marie , I am sorry for your experience we did try to expedite the shipping but with no luck at this specific case Hope you will love the product even though you were not able to wear it to that specific event . Thank you , and again - sorry for the delay :)
Delivery came fairly quickly (2 weeks). I liked that Silk & Salt kept me posted about my order. Received my order today, and the necklace I ordered isn't nearly as nice as I thought it would be. Looked nicer in the photo (of course). It's a bright gold color, much brighter than I like to wear as it makes it look cheap. I haven't tried it on yet, and maybe it will look better on. Still, I think overall Silk & Salt has very nice merchandise.
By Lucinda Z.
Response from Silk & Salt· Jun 2, 2022
Thank you Lucinda 2 weeks is not our ideal shipping times in the US We provide with 3 - 5 days standard shipping , but some delays may happen from time to time. Thank you , for your trust and understanding :)
Beautiful top! sizing true to size and very comfortable. Love it!
By Rebecca
Response from Silk & Salt· Jun 1, 2022
Thank you Rebecca :)
Scam… don’t do it
By Steven A.
Response from Silk & Salt· May 31, 2022
Hi Steven , Silk&Salt is definitely not a scam :) can you be more specific about what made you think that ?
I ordered a dress and when it arrived, it was not the color in the picture. I asked for a refund and was sent another dress. The problem is that they advertise a dress in the ad that looks blue, but is actually as sage color. Looks likeI am not getting my money back and have two ugly dresses that look nothing like the picture. Don't buy here, too shady.
By Jennifer S.
Response from Silk & Salt· May 24, 2022
Hi Jennifer I apologies for your experience - rest assure that is not our intentions and we will examine your case to see if that picture is misleading . You can return the dresses and get refunded for them , we have a very generous return policy . A CS member will contact you shortly to address your problem :)
I have ordered twice from S&S and both times it has taken over a month to receive my order. I ordered on 3/29 and it is now 5/13 and I just got an email that "an item" from order has shipped. I've read through the reviews and this is not a "technical glitch". The company is accepting money for orders they are not ready to fullfill. The items I have received are quality but DO NOT ORDER FROM THEM IF YOU NEED SOMETHING FOR AN IMMINENT EVENT!
By Amber W.
Response from Silk & Salt· May 16, 2022
Hi Amber So sorry to hear about your case - we sincerely apologies for that That is in no way reflects Silk&Salt's service and procedures. Rest assure that this case will not happen again and you can easily order Silk&Salt products for your next event with your mind in peace :)
