Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
448 reviews
Silk & SaltSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
448 approved reviews, newest moderated first
My order shipped quickly. Unfortunately the dress didn’t work for me. The customer service was professional and helpful.
By Dress F.
Response from Silk & Salt· May 9, 2022
Thank you for your feedback ! Hope you can find another dress that will work for you :)
No product to review. It’s been over 10 business days and I keep getting emails asking about my purchase and it still sitting in California.
By Nicole B.
Response from Silk & Salt· May 9, 2022
Hi Nicole Upon checking i see your order is on its way and the estimated delivery date is May 12th I have sent a tracking URL to the email adress we have in our system Enjoy :)
The size is Rediculously smaller than it was supposed to be
By Johanna S.
Response from Silk & Salt· May 9, 2022
Hi Johanna Lets look into it and exchange your product to another size if needed . Please check your inbox :)
Order #107790: Same experience as other reviews- I ordered a dress from this company partly because they advertise fast, 2-day shipping. When I reached out after two weeks to check on my order, I was told that my order was in transit...not true. They had printed a label for my order and provided me with a tracking number, but when I called USPS, I was told that the label was printed but the item was never received by USPS and was still classified as a pre-shipment status. This feels like a sneaky way to advertise fast shipping and blame USPS when orders are delayed, when in reality they are simply printing labels but not delivering orders to USPS.
By H.M.P.
Response from Silk & Salt· May 8, 2022
Hi , H.M.P Rest assure we are not printing labels and not shipping orders :) If your order was delayed for any reason we will figure it out right away , and if not - we will ship another order your way until then :) Trust us that we have only good intentions, and every technical problem we are experiencing is taking care of as fast as possible :)
I Absolutely Love this dress! You can dress it up or down. I'm 5'2 and weigh more than is usual for me. Have been searching for a dress that hides my middle. I have my nieces wedding in a few months and this dress is perfect! I'm pairing it with a long floral sheer kimono and heels.
By Kim F.
Response from Silk & Salt· May 8, 2022
Thank you Kim !
Super frustrated . I ordered a dress April 19 just one day short of two weeks . I keep checking the order and it only says UNFULFILLED . I have emailed twice with no response. With no customer service to help troubleshoot -I just want to receive the dress. this is the worst online experience I ever have had. My order is # #107344 After this review on trustpilot I finally heard from Silk and Salt- They troubleshooted And they found out their shipping company did not send out the order since one item was sold out. They promptly shipped the dress and also sent me a gift card. Im happy they took the effort but this is only after writing a bad review on Trustpilot. My suggestion to Silk and Salt they need a customer service phone # to communicate better with customers
By VLC
Response from Silk & Salt· May 3, 2022
Hi there ! Sounds like a technical problem please provide with your order number and we will look right into it :)
This store deserves zero stars for poor customer service and shady business dealings. It's been 2 weeks since I placed an order and despite numerous attempts at contacting the company, I still have no idea what is happening to my order. When I manage to contact them, they give me the runaround. Also, what reputable business doesn't have a reliable live contact (phone or online agents (non-automated). Silk & Salt, I am beyond frustrated with you and I will never spend my money at your business again. People, please avoid this store at all costs!
By Krystal E.
Response from Silk & Salt· May 3, 2022
Hi Krystal , please provide with your order number number so we can look into it :) no worries , we will transform that frustration into a smile in no time :)
My order has yet to ship
By Melissa C.
Response from Silk & Salt· May 3, 2022
Hi Melissa :) I see the dress you have ordered is temporarily out of stock - that is why it was not sent yet I have contacted you for further instruction :)
