Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
448 reviews
Silk & SaltSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
448 approved reviews, newest moderated first
Contacted customer service with a question regarding an exchange/return. They responded promptly and efficiently. Answered my question and resolved the issue. Excellent customer service
By leslie F.
Response from Silk & Salt· Sep 11, 2022
Always here to help , Leslie :) Thank you
The best quality, fabric, style. They are now my favorite online store.
By Suzanne G.
Response from Silk & Salt· Sep 4, 2022
Thank you Suzanne :)
I could only return item for credit. It seems like all of their clothing is cheap quality. They never stop emailing to get me to buy more of their items that are way over priced for the fabric quality. The original purchase I made was with a credit card, not store credit. I wasn’t able to get a refund when I returned it. So I was forced to purchase another poor quality dress with store credit.
By Angel L B.
Response from Silk & Salt· Sep 4, 2022
Hi Angel , You could only return the item for store credit because the purchase was made using store credit , we can not refund your credit card if the original payment method is store credit. Thank you
Great company and very quick to respond to customer service inquiries. Top knotch! Highly recommend this company! :) Love the dress that I bought from them! Thank you for the great customer service 🤩
By KATHRYN G.
Response from Silk & Salt· Aug 31, 2022
Thank you Kathtyn ! Enjoy :)
Prei in customer service was amazing. I was unsure if exchanges and returns were going to be difficult but she returned my emails immediately and has helped me get correct sizes and so quickly! It’s been a pleasure
By Patti S.
Response from Silk & Salt· Aug 21, 2022
Thank you Patti :) Always here for you !
I had a very good interaction with customer service reference a return that was overdue. They did everything to help me get a credit and answered ALL my questions in a very timely manner. I recommend this com pool any not only on the fantastic customer service but also on the great clothing. Amanda
By Darlene P.
Response from Silk & Salt· Aug 21, 2022
Thank you Amanda ! So glad to hear that :)
I had to exchange an item and return another one. I sent an e mail last night and a reply First thing the morning. I had assistance by email and then the system is the most friendly one i have seen.
By Lolly F.
Response from Silk & Salt· Aug 14, 2022
So glad to hear that , Lolly :) Thank you !
Prei was super helpful in explaining and sending me an email on how to do a return of an item I received. She provided exceptional customer service! 😊
By Tifani J.
Response from Silk & Salt· Aug 11, 2022
Thank you Tifani !
