Great customer service
Great customer service - very kind and responsive!
By Lisa Marie C.
Response from Silk & Salt· Oct 16, 2022
Always here for you Lisa !
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
448 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
448 approved reviews, newest moderated first
Great customer service - very kind and responsive!
By Lisa Marie C.
Response from Silk & Salt· Oct 16, 2022
Always here for you Lisa !
I love the items you sell. My first order had a defect and it was handled quickly and professionally I really appreciate that. I will definitely be ordering again. Gina ⭐️ ⭐️⭐️⭐️⭐️
By Gina W.
Response from Silk & Salt· Oct 13, 2022
Thank you Gina ! Enjoy :)
Great customer service! Thank you! The couple things that didn’t fit were so easy to return.
By Ellie
Response from Silk & Salt· Oct 11, 2022
Thank you Ellie :) For you trust and the feedback :)
I got the luxe suit in black and love it! I would side up next time because the waist band is tight but it looks so good. I had a minor issue and customer service handled it immediately and with a proper outcome. I will be ordering more!
By Lori U.
Response from Silk & Salt· Oct 11, 2022
Thank you Lori ! Enjoy your new set :)
When looking for a dress for my nephew's wedding, I found many dress-makers use the same materials, which are cheap to produce, and not flattering to the figure. After a while, many dresses began to look alike. I love the boho look, and when I found the Summer of Love Maxi dress on the Silk & Salt website, I thought that I would give yet another dress a try. It did not disappoint. The material was lovely and "crip" looking, flowy not clingy, yet it still provided nice lines. Most importantly, it is really well made. The nice thing is that it is a dress that can be easily dressed up, or worn casually. I received many compliments about the way I looked, which for someone who just turned 60, made me feel great. The icing on the cake is that the delivery was super fast.
By Amy M.
Response from Silk & Salt· Oct 11, 2022
So glad to hear about your experience Amy ! Thank you for that detailed review :)
Reached out to customer service because I needed help with a code I received. Although I wasn’t able to get what I needed the way i wanted it, the rep gave me options and in the end was able to help me . Thanks !
By Alicia
Response from Silk & Salt· Oct 11, 2022
Always here for you Alicia :) Enjoy !
Great fabrics, beautifully designed, quick shipping and ease of communication with customer service.
By Carmen G.
Response from Silk & Salt· Oct 9, 2022
Thank you Carmen ! So glad you liked it :) Always here for you
Only gives store credit or exchange. No money back. Do not buy.. I see your response. Even items in sale should be given a refund Or it should say explicitly that not eligible for refund when you are buying not fine print in policy because THIS IS NOT TYPICAL INDUSTRYWIDE PRACTICE TO NOT GIVE REFUND FOR SALE ITEMS.
By Jessica P.
Response from Silk & Salt· Oct 6, 2022
Hi Jessica , Items who is not on sale like the items you have purchased ( 80% of the products ) are eligible for returns for a full refund . I have attached our return policy : WHAT QUALIFIES FOR A RETURN? Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE. Tops and dresses can get makeup on them very easily during the try on process, please take extra care. Items marked with FINAL SALE cannot be returned, refunded or exchanged. Items marked under any regular SALE are qualified only for exchange / Silk & Salt store credit, and cannot be returned for a refund. Items purchased with a 30% or more coupon code are considered sale items. Accessories and jewelry are not eligible for a refund or exchange. Please note that the return policy should be read prior to ordering and not after Thank you