Shop Home MedReviews of shophomemed.com

Response from Shop Home Med· Jun 8, 2026

Mary, according to your order, you purchased a bed and assembly service only. A Sidekick was not included as part of your order. If you believe there may have been an error or if you have documentation showing the Sidekick was included, please send it over, and we'll be happy to review it.

Response from Shop Home Med· Jun 3, 2026

Thank you for your feedback. We understand how frustrating it is to receive a bed setup that doesn't meet your expectations, especially with an investment of this size. After reviewing your order, the queen bed frame was ordered together with a full-size mattress, which is why the items received do not match in size. While we understand your concern that the mismatch may have been overlooked during processing, our team fulfills orders based on the specifications selected at checkout. Due to the volume of orders we process and the wide range of customization options available, we are unable to independently verify every product combination selected by customers before shipment. That said, we genuinely want to help resolve the situation. Although custom-made beds and mattresses are generally subject to strict return policies, and in this case the order was fulfilled as placed, we have offered an exception by waiving all applicable restocking fees that would normally apply. The only costs we have asked you to cover are the return shipping for the mattress and the price difference for the correct-size replacement mattress. We provide free phone, chat, and email support before and after purchase, and our goal is always to help customers find the right solution. While we recognize this outcome is disappointing, we believe the accommodation offered is a fair resolution given that the items shipped matched the order submitted. We appreciate your business and remain willing to assist if you decide to move forward with the exchange.