Happy with the glass chair mat product
I have received today (3/26/26) the glass office chair mat that I ordered 8 days ago. So, the delivery time was indeed within the norm for a non-rush delivery. However, the order status communications experience after I made the purchase could be improved a great deal. After receiving a confirmation of my order being received within a matter of hours of placing the order, I didn't receive any further email or text communication about status of the order shipping or when it would be delivered until I called Customer Service to find out 5 days after placing the order. I was then told it was to be delivered on that very day I called (3/24). So, I had no advance notice to ensure I could be home to receive it. However, the delivery company missed that day and it was rescheduled for 2 days later. So, the "order status communication experience" did not meet the expectation of what is now the norm for online orders. However, in the end, I did receive the product one week after placing the order, which is pretty good for no-fee normal ("non-rush") delivery.
By George P D.
Response from shopaustin.org· Mar 27, 2026
Thank you for taking time to write the review. We are happy you received your item and were satisfied with product you received. We appreciate the feedback and are working with our partners to improve the availability of information to provide to our customers regarding shipment and delivery. Thank you for bringing your experience to our attention so that we can improve the customer experience. We appreciate your business and support.