Customer support
Customer support was responsive and sympathetic to my situation. I had an item to return and the process was simple and easy
By Robert
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
1,064 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,064 approved reviews, newest moderated first
Customer support was responsive and sympathetic to my situation. I had an item to return and the process was simple and easy
By Robert
Fast and easy. Thank you ResMed!
By Robert
Great fast service, pleasant company rep. Who LISTENED to my problem and resolved my issue
By Michael T.
She was extremely helpful. Answered all my questions and gave me advice on my mask and how the machine works. I am glad that I called the company directly as I received excellent customer service and am completely satisfied.
By Julie H.
The person on the phone pulled up my prescription quickly so I could make my supply purchase. The order arrived on time.
By James G.
The exhaust needs to be further away from you ears. Too loud when trying to sleep.
By Scott U.
Response from ResMed Shop· Jul 5, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Love the size and weight. Do not love the noise from inhaling and exhaling which is quite loud and disturbs my wife.
By Viggo B.
Response from ResMed Shop· Jul 5, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
The overall experience, right from selecting the product to ordering and finally the delivery was smooth. I got my product on time without any hassles. I was provide regular updates on my order which made tracking much easier.
By Girish R.