it was difficult to connect with a…
it was difficult to connect with a salesperson... once i did things went well
By constance K.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
1,064 reviews
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ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,064 approved reviews, newest moderated first
it was difficult to connect with a salesperson... once i did things went well
By constance K.
A lot of hassle sending you the prescription from the doctor for humidifying filters -- not exactly opiods! There was no insurance reimbursement involved. It makes no sense to require a not from a doctor to by something with no risk to the user.
By Utah C.
Incredibly difficult to speak to a human due to automatization- and then NO help once I did.
By ResMedUser
Response from ResMed Shop· Dec 15, 2021
Hi there, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thanks for reaching out to us and providing us with this feedback, although I'm sorry to hear about your frustrating experience with us. We've reached out to assist you directly and make things right. Please let us know if there's anything further we can do to help.
Service has be great, very helpful.
By David
Plenty of help by phone and on line. Employees seem to believe in “Res Med” products. I have the large machine with water and love it. The mini is great for travel. Using now before I go on a trip and it is comfortable after just 2 days. Once they got my prescription, my mini was here in 3days. Expensive but work great and I think it will last Avery long time.
By Vincent F.
I sent an inquiry regarding the inefficiency of the humidifier inserts and never received a response.
By Gabriel E.
I want foam ,you gave me silicon , I called every day ,you answer we ‘ ll call back but never .
By Rafique B.
Response from ResMed Shop· Dec 15, 2021
Hi Rafique, My name is Amanda, and I am with the ResMed Shop Customer Support Team. We appreciate you taking the time to leave a review. We're truly sorry for any inconvenience caused, and would like to confirm that we've reached out to resolve this matter. Please let us know if there's anything further we can do to help.
Overcharged me, I complained and nothing was done about it!!!!!
By John C.
Response from ResMed Shop· Dec 15, 2021
Hi John, My name is Amanda, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. We see you've already been in touch with our Customer Advocates, and we've reached out to discuss and resolve this matter. If there's anything else we can do for you, please don't hesitate to reach out.