Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
270 reviews
ShipsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
270 approved reviews, newest moderated first
Shipsurance processed my claim quickly, provided clear instructions about what was needed from me in order to complete the claim, and I am very pleased with the whole experience.
By Be Still B.
Response from Shipsurance· Mar 22, 2022
Thank you for sharing your positive experience and for the 5 star review.
The USPS had damaged an expensive antique shipped to one of our customers. I'm very grateful that we had insured the package with Shipsurance. Very low cost rates, easy claim process and reimbursement was quick! I would definitely recommend them when shipping! Jason & Carol Carrigan Whitefield, Maine
By Jason C.
Response from Shipsurance· Mar 21, 2022
Jason & Carol - Thank you for taking the time and sharing your positive experience.
Unbelievably fast response and settlement of claim.
By Carol M.
Response from Shipsurance· Mar 18, 2022
Carol - Thank you for the great review. We are happy we were able to settle your claim quickly.
So much better than rely on usps insurance, which is absolutely horrible. The entire process was quick and easy and they deposited directly to my PayPal. I insure all my packages with shipsurance.
By Simone A.
Response from Shipsurance· Mar 18, 2022
Thank you for taking the time to write a review. We appreciate your business and love the 5 star review!
excellent customer service
By JMD Ceramics A.
Response from Shipsurance· Mar 18, 2022
Thank you for the kind words and great review. We are glad we are here for your business.
I was very pleased with the speed and ease of processing my portion of the claim. I really hate that I had to bother my client for them to do an affidavit or online form. This client was willing to do it, but the only other time I've needed to file a claim, that client would not have been. Reaching out to an angry client, and letting them determine whether I get reimbursed or not seems risky to me, and makes me consider how I will proceed in the future. For this particular client, she was happy to help, and the claims process was speedy. I eventually was also reimbursed for my shipping, that I had included in my original insurance coverage amount.
By Aimée R.
Response from Shipsurance· Mar 18, 2022
Aimée - Thank you for sharing your experience!
I’ m covering with ship insurance all my frágiles items. I’m having a good experience with them. Easy and fast process
By Glenda Rocio L.
Response from Shipsurance· Mar 18, 2022
Thank you for the kind words and great review!
Terrible Company. Avoid at all costs! They will screw you over and blame it on their fine print.
By mk
Response from Shipsurance· Apr 8, 2022
mk - Please call our office to discuss. There is no information here.
