ShipsuranceReviews of shipsurance.com

We are a small business and have used shipsurance for peace of mind. We have paid them thousands over the 3 years. We have claimed 4 times for missing package and got paid easily after sending proof. We now have a package that went to Canada and got crushed and wet so the dye ran. They are being impossible to deal with and for the first time very rude as well. This still has not been resolved, we have now decided to cut back on using insurance as we have paid them 10 x more than we have ever been paid out. It is cheaper to eat the occasional loss. Very disappointed! Update: They finally paid us the money today after we had to follow up again!

On some smaller claims they pay fast. However on a larger claim they made life miserable. UPS dropped off a package that we shipped at a closed business, on the sidewalk in front of the front door late on a Friday night. It was a substitute driver. Needless to say the package was not there when the business opened Monday morning. UPS acknowledged their negligence and paid their $100.00 portion of the claim, but Shipsurance denied the $2900.00 claim that we paid them for, citing that they do not cover stolen packages. So in this case if we had just insured it with UPS, the claim would have been paid. But because we insured with Shipsurance, we were out $2900.00. That was the last day we used Shipsurance. It's a good idea to understand what Shipsurance does not cover, UPS insurance is clearly better. We ultimately purchased a shipping insurance policy from UPS Capital which is far cheaper at about half of what we were paying for Shipsurance and the coverage is far better. Update: Regarding the Shipsurance response to give them a call to discuss, now you want to discuss but you wouldn’t during the claim? Now that is rich. During repeated attempts to get someone to talk to us during the claim process we were told it was in underwriting and they don’t have a phone, there is no one there we can talk to, they will email us with their decision. So no, I don’t think I’ll be calling you now to discuss, we already tried that multiple times during the claim process, you weren’t interested then, there’s no point to it now. And by the way, UPS would have paid that claim, they admitted their sub driver made a mistake, it was blatant, and unlike Shipsurance they were willing to talk to us.