Excellent service.
Excellent service.
By Melinda G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Excellent service.
By Melinda G.
Our furnishings arrived at our home in excellent condition. All items were appropriately packaged, and unloaded with care after they were brought into the house. They arrived during the time frame provided. Scott Williams of TCOY was professional, courteous, we were very pleased. We would recommend and use your services again if the need arises. Thank You. Diane
By Diane
On time for pick up. Friendly and professional. Were not clear with delivery date at onset.
By Steven
Have used Ship Smart 3 times and have been highly satisfied each time.
By Richard
Response from Ship Smart Inc.· Jan 17, 2020
Thanks Richard, We sure do appreciate your business and the great reviews!
Everything was outstanding in packing, shipping, and delivering of my special treasure heirloom furniture and 20 boxes! Thank you to Ship Smart, and Pack Pros of Texas for making everything smooth and solid. Nothing was lost or broken or damaged. THANKS to all involved.
By N.
Response from Ship Smart Inc.· Jan 17, 2020
Our Pleasure N, Thanks for the feedback.
Great service.
By Charles
Response from Ship Smart Inc.· Jan 17, 2020
Thanks Charles!
Could not have asked for better service. My grandmother's buffet was packaged up with such with tender loving care, and delivered the same way. Service was timely, and the communication about pickup/delivery times was excellent. The price was quite reasonable, too.
By Molly B.
I was very satisfied with the service and results of the shipping we did. It was a little confusing that the pick up was done by another company - I think - although they were great. The price was more, but I understand that the weight was different than estimated. I appreciated it that I could talk with a person, as I found it hard to figure it all out on line - although that was my problem not Ship Smart's. However, I would say that many people shipping may be older, and it is helpful to talk with people in person. Thanks for your hep.
By Judith