Excellent service
Excellent service. Actual cost was slightly higher than quoted but we added items. We would use again to move.
By Kirk
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Excellent service. Actual cost was slightly higher than quoted but we added items. We would use again to move.
By Kirk
Did everything they said they would , and good service.
By Scott
We had great customer service and follow through. We transported a mattress and frame from NJ to FL. They were timely for the pick up. We also received call confirmation on date to expect delivery and confirmation. Highly recommend.
By Karen
Fast friendly efficient, very happy with the Service
By Monika E.
Shipped some family furniture from Ca to Tx. It was handled with care and couldn’t be more happy with the price and service for pick up and delivery. Would use them again. I would give 5 stars but the shipment took longer than I desired. But in the end it was only 3 weeks. It all worked out just fine.
By M M.
Ship Smart Inc. was very quick and efficient. They were very polite and stayed in regular contact until delivery was made.
By Bruce
My Mama was in the final days of her life & I needed to ship her Grandfather Clock to my house. The shipping was very well done & the clock was totally protected and arrived in excellent condition. This item was very important to me & so pleased that it was very well taken care of.
By Quila
Showed up on time and did as hoped. I would recommend.
By Gayle