I’m very unhappy with Touch of Modern
I’m very unhappy with Touch of Modern. Most of my ordered items have been late, or not delivered. That said, I’m glad they have Shipped.
By Carlos Marino Umana S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipped provides a modern way to track your orders, resolve shipment issues and more
Shipped (shippedapp.co) has 108 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
108 approved reviews, newest moderated first
I’m very unhappy with Touch of Modern. Most of my ordered items have been late, or not delivered. That said, I’m glad they have Shipped.
By Carlos Marino Umana S.
Touch of modern consistently lied and they keep telling me to file a request with you all the request with you all was approved touch of modern never has returned with any other response or a new shipment I don't know who to blame you or them but this is not something good I'm a very unhappy customer who's been ripped off now the only thing I'm interested in is a complete refund
By Justin
Response from Shipped· Oct 8, 2022
Hi! We received your stolen shipment issue report on 9/30/2022, which was resolved immediately and replacement order O6565554075 was issued. Based on the tracking number, looks like it was delivered yesterday.
It was ok, although I didn’t get my complete order and when it was too late to get a replacement cause the sale was closed
By Mike
Response from Shipped· Oct 8, 2022
Hi Mike, we're sorry that a replacement was not available. But a refund was issue back to your original payment method on 9/24/2022.
This is amazing company!!! I’m trying to figure out a way so I get this on every package I order!!!
By customer
Excellent experience. The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!
By Praveen G.
Thank You so much for your professionalism and dedication to getting things right. I appreciate it greatly.
By Leon L. N.
Absolutely love them. The are on it. So easy to work with.
By Always G.
Very good, got a hold of them about a shipping damages, they sent me a new one at no cost from me! Outstanding
By Friendly