Ship is so easy to use
Ship is so easy to use. If I have a problem they quickly fix it. I love that my packages are insured and they take such good care of me. Plus the lower prices are nice 💙
By Jessica M.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
419 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
419 approved reviews, newest moderated first
Ship is so easy to use. If I have a problem they quickly fix it. I love that my packages are insured and they take such good care of me. Plus the lower prices are nice 💙
By Jessica M.
Super convenient and easy to use for my business. The integration has been flawless.
By Alexandria Capps N.
Love using Ship.com! They are easy to use and great with customer service!
By Connie da C.
Actually I've never dealt with any other Shipping service or company but when I received a report of packages that were underpaid, I was delighted to find that they shipped to my customers regardless and I paid later. That is a stand up courtesy.
By Alyssa
I love Ship, I used other services in the past and I’ve been able to compare them. I get everything I need with Ship. I love that it integrates with my billing system and pulls the orders in and marks them ready to ship once the invoices are paid. It makes my life much easier and my shipping much quicker. And anytime I’ve needed customer service they’ve been great to deal with! Very responsive and very helpful!
By Michelle C.
Ship.com makes my services for my business easy and understandable. Anytime I have questions they are always answered!
By Nessa
We use this program to ship for our small business. We ship 60-100 packages a day and with Ship.com we do it with ease! Their customer service is prompt & excellent. They have the best shipping prices. I love the UPS integration. I’m hoping there’s a FedEx integration soon!
By Shannon S.
This is the best shipping platform available for small business owners!
By Jennifer D.