Quick response and amazing customer…
Quick response and amazing customer service! Thank you Jhoni!
By Michelle
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
419 approved reviews, newest moderated first
Quick response and amazing customer service! Thank you Jhoni!
By Michelle
so helpful quick response
By Evelyn M.
Chat was really helpful with all my problems and answered all my questions
By Dev
My problem was resolved in a timely manner and good customer service
By Vanessa
Ship.com chat Jhoni was so extremely helpful. I asked a million questions and everyone was answered and with prompt polite customer service!
By MICHELLE G.
Fast response. smooth process for a late package
By Stay Fizzed - B.
Ridiculously Fast and Easy... Hopped on here to print a label for a package I was sending. I was shocked how fast and intuitive the process was. Reccomended.
By Joseph John D.
No communication, even with downloading app. Think it is fraud. Been a week no delivery
By Sandy B.
Response from Ship.com· May 20, 2026
Hi, a week without delivery updates is genuinely frustrating, and we want to make sure you get this resolved quickly. If you're a Ship.com customer, we have built-in shipment tracking so you can see exactly where your package is at any point. Reach out to us at [email protected] and our team will pull up your shipment and get you a clear status right away. If you meant to contact Shipt (shipt.com), the grocery and retail delivery service, their support team can be reached at shipt.com/help or via the Shipt app. Either way, we want to make sure you're taken care of.