Fast and helpful
Response was fast and representative was helpful. Excellent customer service!
By Christina M.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
419 approved reviews, newest moderated first
Response was fast and representative was helpful. Excellent customer service!
By Christina M.
I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!
By Jill D.
Jhoni was AMAZING! HANDLED AND FUXED MY ISSUE WITH EASE AND WAS SO QUICK!!
By Sarah
Ship has been so amazing. The site is user friendly and even if you have a slow moment and can’t figure something out there online team is there right away with the answer no whole times. I won’t be using any other company.
By Brittney F.
This was my first time using ship.com and was really happy with their service, unfortunately I have to cancelled for something personal and I’m not going to use it anymore, but thank you very much.
By Angelica G.
Account setup was easy and immediate. Shipped my first item and that went easy as well. I had questions that were answered quickly. So far, everything goes very smoothly. I love it!
By D M.
Fast assistance great job in
By Matt S.
You’re going to be charged on the 14th day of your trial and even if you don’t touch the paid period they won’t even consider reimbursing. They don’t save you any money in shipping. It’s a membership scam.
By Aly S.
Response from Ship.com· Jan 22, 2026
Hi Aly, Thank you for taking the time to share your feedback. We're sorry to hear you had a frustrating experience, and we'd like to help clarify a few things. About our free trial: Ship.com offers a 14-day free trial with full access to our platform. We clearly communicate that billing begins on day 15 if you don't cancel before then. There's no hidden timeline; you have the full 14 days to evaluate whether our platform works for your shipping needs, and you can cancel anytime during that period with no charges. About cancellation and refunds: Customers can cancel their subscription at any time; there are no long-term contracts or commitments. If you were charged and didn't intend to continue, we absolutely want to make that right. However, we've searched our records and cannot find an account or support ticket associated with your name. We also haven't received any cancellation or refund requests from you through our normal support channels. About shipping savings: Our platform is designed to help customers access discounted USPS and UPS rates, compare carrier options, and streamline their shipping workflow. The value varies depending on shipping volume and needs, which is exactly why we offer a free trial, so you can determine if the savings and efficiency gains work for your specific situation. We've reached out to you directly through Trustpilot to gather more information so we can locate your account and resolve this. We're a real team of real people who genuinely want to help our customers succeed, and we'd welcome the opportunity to make this right. Please respond to our Trustpilot message with your account email or contact us directly at [email protected], and we'll prioritize getting this resolved for you. Best regards, The Ship.com Team