Solid platform!
Solid platform!
By Jacqueline T.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
419 approved reviews, newest moderated first
Solid platform!
By Jacqueline T.
Made my business more efficient. Glitches but overall they sort themselves out in an hour or less
By Samantha S.
Ship.com has been so easy to work with and they are always timely in communicating. Lover how easy it is to keep all my customers in one area!
By Sara S.
I have been using ship.com for a couple years now and it changed the game for me. It's not just how I ship my packages, it's how I stay organized, know who I need to follow up with about their order, and have everything all in one place. A lot of my team uses it too! Very user friendly and so many options that I haven't even tapped into yet but I absolutely love it
By Amanda H.
Ease of use. Addresses sync in from my invoicing system so it’s click to ship. Easy!
By Alicia G.
So easy to use and ships fast
By Tabitha B.
I have been using ship.com for my business and absolutely love it! It allows me to streamline my sales, sending invoices then printing the shipping label all in one place!
By Sarah D.
I have been using ship.com for a few years now. I have only had one issue with a package but, they were so helpful and made the hassle so much easier. I love the copy paste feature for packages that I am not importing information on.
By Vi N.