I switched from a previous shipping…
I switched from a previous shipping company and I LOVE using this! Definitely recommend!
By Brittany Y.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
419 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship.com is shipping software for online sellers. We are not affiliated with Shipt (shipt.com), the same-day delivery and grocery shopping app — if that's what you're looking for, you're in the wrong place.Shipping Made Simple. Growth Made Smarter. Ship.com is a shipping platform built for online businesses selling on Shopify, eBay, Walmart, TikTok and other online stores. More than 10,000 businesses already use it to connect their store, print labels in a few clicks, and get orders out the door without the manual back-and-forth of comparing rates and re-entering addresses. UPS and USPS rates are discounted up to 89%, so shipping costs don't eat into your margin as you grow.Our newest addition is Ship AI, a proactive AI shipping manager that scans incoming orders, recommends shipping decisions, and gets them ready to ship before you even open your queue — while keeping approval over anything that spends money in your hands. It's built specifically for shipping, not bolted on as a general-purpose chatbot.Ship.com is built around more than just getting a package out the door. Built-in rewards and email marketing tools help you turn a one-time buyer into a repeat customer, and free pickup means one less trip standing in a carrier line. Commit annually and lock in 25% off, or start with a free trial — no credit card required, and no demo required either, because you'll see the difference from your first shipment.Ship.com was founded by someone who spent 20+ years building shipping and logistics software, including founding Webgistix before its acquisition by Rakuten. That background shows up in how support works here: when you need help, a real person walks you through it. It's part of why sellers consistently rate Ship.com highly on Trustpilot.
Ship.com (ship.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
419 approved reviews, newest moderated first
I switched from a previous shipping company and I LOVE using this! Definitely recommend!
By Brittany Y.
Ship.com has made running my business a breeze! It's important as a small business owner to work smarter, not harder. Having a reliable and integrated shipping program to manage daily mailings has made my business much more successful. Ship.com is just that, and if you haven't tried it yet, you're missing out!
By Megan A.
Ship.com makes shipping so super simple and easy! I love the user friendly way to ship on my computer
By Sheila P.
Ship.com is very easy to use and process orders that need to be shipped. I opted for the $9.00/month program . There are nice features to utilize such as rewards programs for customers. While I don’t ship out very frequently, over the last few years that I have utilized the website, I’ve not had one single problem accessing or using any of the features on the website. Overall I’ve enjoyed using ship.com for my shipping needs.
By April F.
Love the pricing and being able to sync up my customers/addresses! Saves SO much time!
By Taylor H.
I love the convenience of being able to buy my postage from home. It makes my selling experience stress free! I would recommend to anyone who wants to save money!
By Lori H.
Excellent customer service! I use Ship almost daily, every once in a while there is a small hiccup - but Lexie and the Ship team always fix it FAST! I really like the chat feature and being able to get help quickly. I recommend them to all of my small business friends!
By LuLaRoe Weslie C.
I’ve been using Ship.com since they were ZenSales and I’m not disappointed with the service that this company provides. It has made my own business shipping needs so much easier. The site is easy to navigate and you are able to connect with customer service very easily when needed!
By Latasha M.