Never received order
Never received order, no customer service, company went under and so product is worthless
By Lynn
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shine Bathroom uses technology to elevate your bathroom experience. Shine's first product is the Shine Bathroom Assistant - A simple way to automate toilet cleaning and maintenance.
Shine Bathroom (shinebathroom.com) has 567 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
567 approved reviews, newest moderated first
Never received order, no customer service, company went under and so product is worthless
By Lynn
This review has to do with the toilet paper program. I joined the program and was not satisfied with the quality. I’ve contacted customer service to cancel numerous times by email and their app, since they were not answering their phones for months, due to the holidays per there message when calling them. I’ve never heard back or received any acknowledgment of my inquiries. Furthermore, they quit sending me toilet paper as well. If someone at Shine reads this please get back to me.
By George M.
They are apparently out of business, we cannot get our cleaning solution paid for annually. :(
By Nancy W.
Reported a broken spray arm and was told a new one would be sent, but I never got a shipping notice and nothing arrived.
By Chris M.
Have not been able to order refills have emailed and received no reponse.
By Anel
Company no longer replies to emails or from within the app. Can no longer get on their website to order pods. The app itself and devices still work for me; I fill up with a vinegar/water mixture.. that's all the pods were, anyway.
By Steph
No true service that is helpful and from the very beginning of this disastrous purchase of four units, a lot of promises were made, but there was no follow-through at all. What a scam.
By I Am Done With S.
They don't honor their money back guarantee. Doesn't work past a couple of weeks
By Bobbie B.