Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
Waiting for years for a delivery. Wrote repeated emails for refund, which has not been issued. Please do not purchase from this company.
By NEVER A.
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
Hi, Alexis - your order was fulfilled with valid tracking and we hope it's on your head for the best protection possible by now. Given this updated status; we'd appreciate it if you revise your review so customers aren't further confused.
Someone from Shhowercap called and asked me to take down my review on trust pilot but I am not going to do it. She told me all problems had been resolved but I found out that is not correct. There are still lots of women who didn't get money back or caps. I did not get a cap and I did not get a refund from you. My credit card took the charge off. I am not changing my review since there are still people who did not get satisfaction and the company is still trying to sell caps they cannot deliver. Also lots of what I can only believe are fake wonderful reviews. This company is in trouble and you would have to be nuts to order anything from them
By Carolyn
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
Hi, Carolyn - yes our Founder and also our Customer Service lead have reached out to speak with you directly in an effort to calm the situation. Your order was requested to be cancelled before it was shipped and also refunded in full via your chargeback. Your customer issue is resolved! While we correct the issue over all miscommunications with the associated updates for all customers - we'd appreciate if you removed your negative reporting since you're satisfied since you as a customer - as you have been so long ago. Its not making anything better the continued miscommunications that we need to respond to individually. Please remove this and all others so we can all move on from this situation. Thhhank you! <3 <3 <3
I placed an order for a holiday gift in fall 2022. I didn’t receive it, and thought I perhaps forgot to submit the order, so I placed a second order. In January, I still hadn’t received either order, so I reached out to customer service. They initially shared that the product was back ordered, so I asked for a refund (at least for one of them, since the second was a replacement order). Then they stopped answering. I eventually got the second one (months later) but never the first, nor did I receive a refund, and CX stopped communicating with me. I understand inventory issues happen, but treating your customers like this is unacceptable. And from their IG (and these other reviews), I wasn’t alone in this experience.
By Audrey
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
Hello, Andrea! So sorry that your order was impacted by the events of last year. We see one remaining order for you -- that looks like a duplicate of the one that was fulfilled back on April 24, 2023 -- from your selection to opt into a print we had in stock at that time for immediate fulfillment. If any order is still remaining, we're happy to send a local messenger over to you in NYC if additional is not a duplicate and you're still waiting for it. We texted you from our Customer Care line and you can reply to us there (or call us) to discuss next steps. Looking forward to resolving this for you!
I love my Shhhowercap and have used it constantly since a friend sent me one as a thank you gift after I admired her when she stayed with me. Above all, it's highly functional and keeps my hair dry in the shower and bath. But it's also super cute! Great product and great gift!
By Jordan
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
Jordan, thhhank you for the glowing review! It goes such a long way for you to share your positive product experience and that you're a fan of our brand. We love you right back. xxoo
If I could negative stars, I would - this company is a SCAM. I first purchased a Shhhowercap many years ago, and I loved it - it took a while to arrive from NY to Australia, but that is to be expected. Then in Dec 2022 I decided to purchase one as a gift. BIG MISTAKE. It's now Apr 2024 and I've got no gift and no money. Over and over and over I've been sent "promises" of either fulfilment or refund - I have got neither. Just an inbox full of lies and bogus excuses and offensive sales tactics. It might have been a legit company once, but as far as I can tell it's a complete SCAM. AVOID AVOID AVOID. Don't just take my word for it - there are many of us out there who have been conned, look at the plethora of negative reviews. Please don't make the same mistake I did - save your money and time and shop elsewhere.
By Nikki
Response from The Patented Original SHHHOWERCAP®· Apr 9, 2024
Hi, Nikki! We're so sorry for the delay with your international impacted order. Rest assured we're here to help. We have confirmed that this print is in stock at the warehouse and you'll have tracking in the next 5-7 business days. Can't wait to get your SHHHOWERCAP home to to you in Australia! Thhhank you for being a repeat customer and we look forward to making it right both immediately and for you in the future. <3 <3 <3
ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! I can’t even comment on the quality of the shower cap, because AFTER prepaying for the shower cap, I still HAVE NOT received my order….and it’s 5+months and counting that I have been waiting. I tried calling 3 times and was hung up on all 3 times. I emailed twice and never received a response. I started a live chat 3 times and was put in queue and never helped…even waiting for 8 hours on one of my attempts. I can’t even get my bank to reverse the charges because too much time has elapsed since the charge. Ya’ll should be ashamed! Taking my money and running. Based on other reviews, I am not the only customer with this problem.
By Kate H.
Response from The Patented Original SHHHOWERCAP®· Apr 16, 2024
Hi, Kate! We're so sorry for your recent ordering experience (so sorry) but, we're happy to see that you've been a repeat customer with us so that you've had multiple positive ordering experiences and with us in years past. No one was running! We're still here. And, below is clarification on your order. We can confirm your order was cancelled after your request for refund. If you'd like we can re-instate it! We'll reach out personally.
Way overpriced. Decent shower cap.
By kim G.
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
We're deeply sorry you feel this way! There are plenty of cheaper knockoffs that don't last as long - available on Amazon. And, if you want 'The Original' innovation (thats us) we do run promos on our patented luxury product from time to time. You'll be first to know when you sign up for our texts or newsletter. We love you and are here for you. Please consider revising to 5 stars after years of use and us looking freshhh as a daisy. [ Looking in the mirror reminding ourselves of our worthhh and how many people say we're worth every penny. ]
I loved all of my many caps. I only had a problem with one. It mildewed on the inside and I had to toss it. Just didn’t smell ok at all. Great prints! Wonderful business.
By Lisa F.
Response from The Patented Original SHHHOWERCAP®· Apr 2, 2024
Hi, Lisa! Thhhanks so much for sharing the love for SHHHOWERCAP® bing a repeat customers and gifting to your friends! If you ever have a mildew issue we'll replace as that is not something that happens often. Typically SHHHOWERCAP® lasts for 5+ year and upwards of 10 yrs! So, if you ever feel the need to toss one be sure to reach out to our Customer Care - they're standing by to help every day [email protected]
