Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
191 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
191 approved reviews, newest moderated first
Great support Team, you talk with real people, and they truly solve your problems within the platform. Even in night hours and weekends. 100% recommended!
By Facu C.
Response from ShapeShift· Jun 16, 2020
We're happy you appreciate us and we're grateful for your support too!
I have problem with FOX claim. The support team solve it very quicks after sending the email. I hope that they will add more coins and tokens on the platform
By Hà Huân N.
Response from ShapeShift· Jun 16, 2020
Glad we were able to help! And yes, we hear you - stay tuned for exciting updates and changes!
I love you and believe on you, so keep your nice work, cheers :-)
By Ehab A.
Response from ShapeShift· Jun 16, 2020
Thanks! We wish you the best in your crypto journey! :)
Reasonable fees, good hardware wallet, speedy support team, very trustworthy!
By Pierre U.
Response from ShapeShift· Jun 16, 2020
We appreciate your kind words! Thank you for your support!
The basic of crypto made easy and for public. I had no idea about cryptocurrency until I made the choice to open an account and order a KeepKey, securing my funds. Every step of the process and any question poped in my head the customer services answered and guided me. Modern and highly attractive platform!
By Co se D.
Response from ShapeShift· Jun 16, 2020
Thank you for choosing KeepKey and for liking the ShapeShift platform. We're always happy to help!
Great exchange service, and even better support than other trading platforms.
By Jhon Sebastian C.
Response from ShapeShift· Jun 16, 2020
Thank you for your kind feedback! :)
Shapeshift is a really wonderful platform. I loved it the first time I happened to begin trading. The team is not only professional but lovable. I tried many platforms but Shapeshift is the best and I spread the word all around me.
By Salahdine B.
Response from ShapeShift· May 2, 2020
Thank you so much for the kind words ! We're delighted to hear you are enjoying ShapeShift!
It's running fast and easy to use but this platform needs more cryptocurrencies as binance, bittrex for trading . Thank you
By Ngoc Tuan N.
Response from ShapeShift· Apr 26, 2020
We appreciate the feedback! We recently added support for BNB!
