SCAM
SCAM! They have TERRIBLE customer service. I have been trying to get a refund. I got in contact with them and they refused to refund me. Gave me the run around. This company is a SCAM! Do NOT buy this product!
By Jane
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
191 reviews
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Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
191 approved reviews, newest moderated first
SCAM! They have TERRIBLE customer service. I have been trying to get a refund. I got in contact with them and they refused to refund me. Gave me the run around. This company is a SCAM! Do NOT buy this product!
By Jane
SCAM!!! First of all there are huge swapping fees and i mean huge. Second of all is that after two years I can withdraw the money that ive deposited to defi earning. Ive contacted the support +10 times and they always come up with a different excuse. No other broker is this incompetent snd shady like this one. DONT USE IT
By Consumer
My account is suspended until I upgrade to the 5K plan. They will not pay the investment amount I signed up for and I cannot access my account until I deposit 5K and upgrade. When asked, they said it is their right to do for operation and investments purposes. Be aware, if you don’t do 5K, they will force you to.
By Jeremy
Pretty smooth decentralized trading, unlike most app they provide ways to trade with BTC and not just Ethereum-like chains!
By David S.
I needed a way to trade my Bitcoin to ETH. ShapeShift made it really easy to connect my wallet and trade. No KYC, no BS, it worked as expected
By Crypto C.
Recently downloaded the mobile app and it's super clean. 🙌
By Tim B.
Great customer service and product. Always being imporved upon and things being added.
By PTT
ShapeShift has come a long way in the last few months; it must be the most comprehensive self-custody DeFi app in crypto. BTC/ETH trades no CEX required.
By Ted T.