Shamrock Moving and Storage, Inc.Reviews of shamrockmovingstorage.com

Great expertise in packing everything and moving to a new location followed by thorough replacement in the new location.

This is a solid no. The one star is to reflect that one positive experience I had with this company which was with Jose - the gentleman who came to my house to do an estimate. I informed him of my need for boxes for our move before a scheduled surgery so I could pack as much as I could until I wouldn't be able to and he assured me it would be here on Tuesday 04/16 once I accepted their estimate. I called the office upon receipt of the estimate to move forward and I was asked for a credit card to hold the reservation. Little did I know this is a deposit which is forfeited should the scheduled move not happen. Communication was non-existent. I never heard back from them so I called the office and talked with someone by the name of Lisa who said I needed to have talked to the Jose's assistant. Hm... ok, how I would know that? She then proceeded to tell me said assistant would call me and I am still waiting for said call back up to this day. As the days went by, and I never got any communication, I reached out. I grew incredibly anxious as this is a big move and I was afraid I would need to reschedule it. I have called and emailed and no communication. So this morning, I decided to cancel the reservation as it is clear this is not a reliable company and was informed they charged me $ 378 deposit which I was forfeiting. No apologies for the lack of service delivery or lack of communication, all I received was an attitude. Thanks Lisa! Nothing like talking to some like you when recovering from a surgery and being overly stressed about a move. You were the icing. Moving is a stressful experience as it is, but having to deal with companies that are not reliable and are not communicating makes it that much worse. What a regret. Save yourself the headache and look elsewhere. I already submitted a dispute on the charge I didn't even know I would forfeit should the move not happen. Btw, boxes never made it. Lovely.

We used Shamrock to move furniture within premises of our home while floors were being redone. On the plus side, they came when they said they would. On the room for improvement side we had two major disappointments. (1) Majority of pieces were not put back where they originated (they had photos) - some not even in the right room. Several heavy pieces had been disassembled and were left that way, such as with feet removed and left behind cushions. We had to get help to spend the next day moving heavy things to the original locations and reassembling. (2) There were numerous scratches, scuffs, corners chipped off below paint line. Places obvious to protect with padding are dinged up. Walls had just been repainted the last week and now look years old. Next we'll spend a few days repairing and touching up. This does not meet professional moving service basic standards.

This is a difficult review to write. We hired Shamrock Moving & Storage in September 2020 to move our entire Los Altos Hills home to storage while we completed a new house. And we were very happy with Jose, and his original moving team. Very professional. Unfortunately, when we received the items in February we discovered so much damage. Broken furniture, broken dishes, damaged artwork, and many missing items. In fact we had 3 items pulled from storage to give to a family member in January, and all 3 items (a couch and two chairs and ottomans, were destroyed and ripped up and left on loading dock! We had to throw them away.) When we complained we got "write up a claim" -- no "we're sorry" and when we asked them why they did not take a picture. Again, "sorry..." Our belongings were expensive items. So you can imagine how disappointed we were. When we contacted the office we were told to file a claim and submit for consideration. Basically, "we will do nothing". We decided to accept the losses and move forward. Life is too short. I would be very careful about storing any items at Shamrock. And frankly the team that delivered the furniture from storage was not the "A" team. It is difficult to find great companies today. And what really sets companies apart is how they treat you when you have an issue. Shamrock did nothing.Very disappointing. BZ