The burgers where tiny for 10 pounds my…
The burgers where tiny for 10 pounds my chicken bites where cold and they were literally the size of my pinky finger I wouldn’t come here if u could help it 0/10 stars
By Joe K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
215 approved reviews, newest moderated first
The burgers where tiny for 10 pounds my chicken bites where cold and they were literally the size of my pinky finger I wouldn’t come here if u could help it 0/10 stars
By Joe K.
Revolting food that will make you sick, go ahead, give it a chance and let your body pay for it, used to be good years and years ago but honestly, it's not only bad but will make you sick, never again!
By Jorge M.
nice burger but the burger that cost 10 bugs cant be the same size as the burger that costs 19 bugs. Really bad experience, after eating that 18 dollar burger had to go to Mc Donalds to eat something
By Rafael Meza B.
The burger was greasy and small for the price.
By William R.
Was given the wrong order so I let shakeshack know, they responded once to offer me a refund then never responded again. Terrible
By Yaw A.
Very light customer level, and been 20 minutes and counting for a lemonade and shake. People who ordered after have already been served.
By Vincent R.
I ordered food at 19:50 delivery between 20:25-20:45 then changed to 20:40-21:00, then cancelled order at 20:30. Extremely disappointed as feeling Hangry now, I recommend you order elsewhere if you want to eat
By M S.
I’ve eaten at most major burger outlets and also some fine dining restaurants which offer similar fare but the meal my family enjoyed was delicious. I could not fault it and would definitely go again.
By David Gareth J.