Shake ShackReviews of shakeshack.com

I am waiting to pick up my order for 20 minutes

We visited the Shake Shake in Westfield, Stratford on 27/06/2025 around 7pm. First impressions running through my head was, 'Why is this place so empty when Westfield is buzzing?' The second impression was, 'Urgh, this restaurant has an over powering, stomach churning smell.' I can only think it's the type of oil that they use. Maybe it's old, reused oil over a long period? I wish I'd used my gut instinct and did a u-turn. However, it was getting late and my girls and I were extremely hungry. I'd read some good reviews so it must be good, right? Wrong! When our over-priced food arrived, the chips were hot but hard to chew. My ShakeShake burger was unappetising as it was basically cold. Probably, due to an almost empty restaurant, I'm thinking that this food was already cooked and laying around waiting for mugs like us to come along. The girls meals were the same. We couldn't even finish our meals. At nearly £10 a burger and £5 for fries, I was extremely disappointed. I told my girls to remind me that even if I was desperate, never allow me to eat here again! 3 words, don't do it!

Waited in the car queue for 20 minutes before someone even asked “have you been helped?” I was eager just to get home. On arriving home, the double I ordered was a single, the shakes were melted and one of my orders of fries were missing. I paid $60 for this experience for a family of 3. DO NOT GO to the Shake Shack in Surprise, AZ. It’s a scam, the employees obviously don’t know what they’re doing, and it is INCREDIBLY over-priced. I hope the In-N-Out opening soon will put it out of business.

Good burgers, very friendly service, nice table area with screens for flight updates and plugs for recharging !

Line up for 5 minutes to order a root beer float. ‘We don’t do floats’. That’s not what your sign says!

This place opened up in my area months ago and I had no idea what it was until I decided to venture in. Talk about being stark naked. Once in I thought I would take home some chicken nuggets. Everything is ala carte. The nuggets totaled maybe 7 for a grand total of 8.66. All I can say total rip off. How on earth does a place like this stay in business? Save your hard-earned cash for a better meal.

Don't even come here don't even apply they're very rude they lie out their ass they say they're hiring all positions several people applied they didn't hire anyone they are not hiring at all

Tried several times to call the restaurant to discuss dietary preferences without success prior to ordering online.... Not good if one has allergies.... Maybe after reading this, Shake Shack will take calls!!!