ShabellaReviews of shabella.com

Response from Shabella· Mar 31, 2026

Hi Ivy, Thank you so much for your kind words about the quality and pricing — it truly means a lot to us. We completely understand your feedback regarding shipping, and we’re actively working on improving our delivery times to create a smoother overall experience. Your feedback is incredibly valuable and helps us grow — we truly appreciate you taking the time to share it. We hope to take even better care of you next time 🤍 Warmly, Andrea Shabella NYC

Response from Shabella· Mar 31, 2026

Hi JE, We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We did respond to your emails, but it’s possible our messages were filtered into your spam or junk folder. That said, we take full responsibility for ensuring communication reaches you clearly. We’ve just reached out to you again to make sure this is fully resolved as quickly as possible. Your order and experience matter deeply to us, and we’re here to assist you every step of the way. Please don’t hesitate to reply directly — we’ll prioritize your case. Warmly, Andrea Shabella NY

Response from Shabella· Mar 31, 2026

Hi Soo Yeon, Thank you so much for your kind words — this truly means a lot to us. We’re so happy to hear you had a great experience, and we’re grateful to have you as part of the Shabella community. We look forward to taking care of you again soon 🤍 Warmly, Andrea Shabella NYC