SevenesyReviews of sevenesy.com

Mijn zoon heeft in december een ring besteld. De levering duurde al heel lang...de ring werd op 3 januari retour gestuurd. volgens het retourbeleid. De retour is op 4 januari aangekomen bij Sevenesy volgens de track &trace. Lange tihd hoorden we niets. Uiteindelijk lukt het om de retour af te handelen via de chat / whats app en geeft t bedrijf aan een langere tijd nodig te hebben om de retours te verwerken. Sevensy heeft inmiddels de retour verwerkt en het aankoopbedrag geretourneerd. Het duurde even maar t werd wel opgelost!

Ordered last week on the 28th of January with Express Shipping in the EU, Still hasnt arrived, no response on my emails whatsoever. Order Number 11891 EDIT: Got an email and answered it, hoping it will arrive now. Another Edit: If it arrives and everything will look good, i will give it a new rating, based on the customer service and everything

My partner placed an order back in November 2024 for me. On the 25th November, we received the wrong item (we ordered the deluxe ring in silver however received it in gold). I contacted them immediately with all relevant information. I was told the correct item would be sent out asap and was being prepared by the team. I chased it up again on the 2nd December and was told it was being prepared. I contacted them again the 9th December and was told due to the busy Christmas period, there was some delays with shipping services and Since then I haven’t had any correspondence. I have emailed them multiple times, attempted to speak to an advisor on WhatsApp, contact them on all social media platforms, commented on their tiktok videos about this issue, instead of acknowledging this mistake, they just deleted my comments from their video. I have been trying to get in contact with them for over 2 months and still haven’t received the correct item, instead I have just been ignored. I will not be using them again and I have shared this issue publicly so that others don’t either. Edit in response to the reply: I have contacted the team multiple times, I received a message saying that my case has been closed even though nothing has been resolved. I have contacted all platforms and still not getting anywhere!! Your website says allow 24-48 hours for a response… I’ve been waiting over 2 MONTHS. Since receiving my review, they have finally acknowledged me, probably as this could jeopardise their reputation, And have said they have processed my refund as I was not willing to wait another 2 months for a replacement. They then reached out to me again asking me to amend my review. I will be back in touch if I don’t receive my full refund.

Ik wacht sinds november op mijn bestelling en zou mijn geld terugkrijgen, maar tot op heden heb ik niets ontvangen. Het bedrijf reageert niet meer op e-mails of WhatsApp-berichten en verwijdert elke negatieve review. Bestel hier zeker niet, want dit is oplichterij!

J’ai commandé chez eux deux bagues, et à la réception, on m’a envoyé une bague qui n’avait absolument rien à voir avec ma commande. Je comprends que l’erreur est humaine, donc j’ai pris le temps de les contacter : j’ai envoyé un mail, leur ai écris sur WhatsApp, et même tenté de les joindre sur leur site, où il est indiqué qu’ils répondent sous 24 à 48h. Cela fait maintenant une semaine que j’attends une réponse de leur part, et toujours rien. De plus, je les ai relancés à plusieurs reprises, mais je n’ai jamais eu de retour. J’ai voulu leur laisser une chance avant d’écrire un avis négatif, mais ils me forcent la main. J’ai horreur qu’on prenne les gens pour des pigeons. Passez votre chemin, ce site est à fuir.

This is my first time ordering from this site and my experience so far has not been the best. I ordered on January 14th, and today is January 27th and my order has been cancelled but no refund. During all these days I tried to contact them by email first, but no one answered me and I decided to write to them on Instagram (the only thing they told me is that we “would send the order soon”) and only today when I wrote to them by email again they said that my order was cancelled due to a busy period. They do not answer my messages any more and do not return the money. It was supposed to be a gift for my mother.

I have ordered a ring from Sevenesy and it's been almost 1 month, and still nothing it says the order is in dispatch, if I would have known that the order was going to take weeks I would never order it, plus they never answer back if you contact them, i'm in Europe and it said 1-3 working days, shame.

Order number: 6007 I ordered my jewellery 25/11/24 as a Christmas present for a family member. Not only did it take over a month to arrive, but when my jewellery came it was not the items I had ordered and not the same colour I had ordered. I tried to get in contact with Sevenesy, they told me it was a mistake made by their sorting team and they would resolve the situation and send me out the actual products. This however never happened. I ended up giving one of the items to the family member in the meantime, hoping I could replace it with what I actually ordered when it finally arrived. Within two weeks of gifting the item to my family member, the “gold-plated” item was now brown. It had started turning their skin green. I compare the quality of the jewellery I received to what you would find in a market on holidays. I am very disappointed in the customer service and quality of Sevenesy jewellery. If a member of their team could contact me to resolve the situation it would be greatly appreciated.