Heirloom Video BooksReviews of sendheirloom.com

It was a pleasure to work with Randee, who provided me the best assistance I’ve ever gotten online. The time, effort, patience, and attention to detail I received was amazing. I really out Randee to work by adding extra photos, struggling with downloading a new song, achieving specific requests, and all the annoying questions possible. Randee has the patience, manners, and knowledge of how customer service should be. The video book will be a special gift for my beautiful mother, and I have the Heirloom team to thank for that. I would definitely purchase from them again as a returning happy customer.

I ordered these books for my children. I am a senior and was so confused with the process and a wonderful women called almost immediately after my email and walked me thru the process. The customer service was exceptional! I would recommend this product and the small business hands down. Thank you

I had purchased a book for my grandson’s first year taking lots of time with my selection of photos. Once I was happy with all my pictures I submitted the book for processing. As soon as had hit the submit button I remembered that I did not add a back ground song. I was disappointed that I missed this special feature to make my book that much more special. I received an email from Randee confirming my order and the length of the book as well as asking if I would like to add some background music. So not only did Randee offer this option after I submitted the book she helped me through the process of selecting just the right music until I was happy. Thank you Randee for the most awesome customer experience. I will be coming back for more books in the future.

The purchase process was simple and easy, shipping had a hiccup but the company responded well and quickly to correct the issue. When the product arrived I was blown away, yes you get to see a preview of your product when you’re making it but it doesn’t come close to actually opening that box and seeing your book. And bonus points… it comes with a charging cord! I used this as a memory for my mom of the last dance she had with my dad before he passed away. She has no idea I have the recording and I cannot wait to give it her. When creating your order you are able to mute the video audio and upload another song as well. I was able to upload their wedding song so she could always have a wedding dance with my dad. Thank you heirloom for delivering such a beautiful gift to my doorstep.

I bought this off of GMA for a friends daughter who is having a baby boy 7-24..I was not sure how this whole thing worked and wanted the book sent to me for the baby shower so ended up calling Heirloom and spoke with Randee who's family started all this and went thru everything with me how to get the book sent to me and how the parents once they get it can call them to get the pics loaded if they need to. She was very nice and i put a cute note on the inside of the book. It is a very differant idea instead of the usual gifts..Very happy with my purchase and looking forward to seeing the new parents record there pics. Debbie

The website is very clear, easy to navigate and user friendly. I was nervous adding music, but that was easy also! I did have to call customer service with one question. They answered the phone right away and walked me through my issue. Not only that, but they gave me tips on how to update the book in the future, add more songs, etc. GREAT customer service. I would recommend this company so you can build a memory book that will be so meaningful to the recipient.

This family-owned company’s integrity is second-to-none!!! I’m not exaggerating either! I deal with Ashley, in particular, and her commitment to over-the-top customer service is nothing short of amazing! I will be circling-back to this company again and again, for certain!!!

This was SO simple to use! Customer service was great... I had troubles with different formats of "selfie" videos from our family, and they were so helpful, helping me to upload to their website (even though I didn't purchase it directly from their website)! Their website converted everything to work with the book. From that point on, it was a breeze. You can even add music! We put together a video book for my in-law's 64th wedding anniversary, with messages from the whole family. My mother-in-law is suffering from Alzheimer's and sometimes forgets family members. She pulls this out regularly and watches it! The perfect gift when you want to be there and re-assure/ground them, but can't... I have already purchased another for my mom's birthday! Different purpose for the gift, but any reason is perfect for sharing loving messages with friends and family!