This is the best product
This is the best product! Easy to use. Turned out great. I was most impressed with the company's customer service. Very quick to respond. I will definitely be ordering more in the future.
By Diana
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
76 reviews
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Heirloom is a physical video book that plays your photos and videos (with sound). Our 5" and 7" video books hold up to 10-, 20- or 60-minutes of videos and photos and we have more than 16 different cover designs, or design your own! You can upload your video and photos to our website and we can ship you a video-playing book loaded with your videos or you can load them yourself. Each video book is rechargeable so they can be cherished for a lifetime.
Heirloom Video Books (sendheirloom.com) has 76 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
76 approved reviews, newest moderated first
This is the best product! Easy to use. Turned out great. I was most impressed with the company's customer service. Very quick to respond. I will definitely be ordering more in the future.
By Diana
While I was making my video book; I had a number of questions. Every time that I sent an email to Heirloom, I received a response back within a day or less. I felt that I was becoming a pest and then I received a phone call from Randi! She took the time and had the patience to help me finish my video book. Heirloom goes above and beyond in assisting you in making your memories!! Thank you Randi and Zack!!
By maribeth L.
These books are amazing. I have used them to showcase custom songs and life photos/videos clips for family. Everyone loves how it opens like a card and plays music with home videos. It it nice to record messages and stories. It comes with a charger and shows when the battery runs low. The website is easy to use and user friendly. Customer service is the best. I just love love love this product.
By Consumer
My 93-year old Mom has experienced the year-long required isolation to keep her healthy. With no technology skills she was unable to see her three great-grandsons play and grow, until my Heirloom Video Book arrived. We have created several for her and she keeps telling us how each brought joy, comfort and closeness. Thanks Heirloom!
By Beth