Heirloom Video BooksReviews of sendheirloom.com

I've used B&H Photo Video a few times now and they've been pretty reliable. The ordering process was straightforward and the site was easy to navigate. Shipping cost was a touch higher than I would have liked. Pretty happy with the whole thing.

I cannot say enough wonderful things about Desiree and her work! From the very beginning, she was incredibly responsive, patient, and attentive to every detail. This project was especially meaningful to me because it was a gift for my mother's birthday, and Desiree went above and beyond to make sure everything was exactly right. She listened to my vision, made revisions with care, and truly treated the project as if it mattered to her personally. Her communication was excellent throughout the entire process, and the final product exceeded my expectations. If you're looking for someone who is talented, professional, creative, and genuinely cares about her customers, I highly recommend Desiree. I am so grateful for her help and cannot wait to share this special gift with my family. Thank you again, Desiree, for helping bring this vision to life!

It was great to be able to try out the software before buying. The software was very easy to use. When I had questions, the response was very quick - a pleasant surprise! When I wanted to make a last minute change after I purchased the book, Rei did all she could to help, and when it turned out to be too late, she told me how to update it myself (which was also easy!). The book came quickly and is a wonderful keepsake! Very satisfied!

This is my second video book from Heirloom and I can’t say enough. The staff is great, especially Erin. So patient in helping me download the videos, selecting the background music! I highly recommend them it’s a beautiful gift one that my daughter and her family treasures

I ordered 3 video books from Heirloom as Christmas gifts for my parents and in-laws last year, but unfortunately, all of them arrived broken. So, I reached out to the company, and their customer service (shout-out to Francis Mae) was fantastic to deal with! I got the 3 books replaced in no time just before Christmas. I highly recommend this company! Their books are aesthetically pleasing and easy to work with. Lovely memorabilia for years to come. ❤️

I highly recommend Heirloom Video Books! It is a unique gift idea for any occasion. I purchased one for my granddaughter’s other grandparents and then purchased another for my daughter. I see myself ordering even more in the future, everyone absolutely loved them! The customer service with this company is top-notch. They are highly responsive and super helpful. I was having issues uploading the songs I wanted to play on the books and all I had to do was contact them and they were right there to. So if you’re looking for a unique gift idea, this is definitely it!

We ordered a book for my Mom this Christmas. I needed help to get it delivered by Christmas and sent an email to their customer service. I received a call back the same day! Everything was taken care of during that call and we received the book on time. It was my Mom’s favorite gift. It made the first Christmas without my Dad bearable.

Very easy process! The book is very nice and is going to be such a unique gift! I love how you can always change/add photos/videos to it even after you give the photo book. I was receiving a small error message on my end, I reached out, and they immediately were able to help me. Everyone was very nice and tech savvy! Would definitely purchase again for future gifts.