Send FlowersReviews of sendflowers.com

The delivery was great got there early but I didn’t get what I ordered. The flowers that I ordered was supposed to be pink and I got purple. It was very pretty but the bouquet was not full like that picture

Ridiculously expensive 80$ for mere 5 Balloons Cannot paste photo here but is available

My first impressions was not good. I was confused about entering the information on their website and put in the recipient email address as the contact instead of mine. When I didn't get any confirmation I thought that I'd been scammed. I even had someone phone them to confirm the order but they couldn't find any record of it. I decided to leave it to see if my plant arrived and it did, right on the correct date and in good condition. My sister had been receiving emails from them instead of me. So thanks and I obviously put the wrong address as the main contact. My mistake.

I ordered a deluxe bouquet for a special birthday celebration. Flowers arrived, but were nothing like the picture online. Called customer service twice and was assured of a replacement. Nothing came. Sent an e-mail and got an immediate response and apology. They offered to make amends by resending flowers. I updated the company Monday, when nothing appeared to be happening and attached the photo. Finally, after another email on day three a supervisor called and replacement flowers were sent. Lesson here…if not satisfied, be persistent in your complaint. Had both bouquets been put together they would have been the deluxe product ordered. Send Flowers resolved the problem and honored their guarantee.

Wish I would have read the reviews prior to using, it's true, a 1 star is too much (and after I submitted a review of 1 star, it changed to 3). Never got my flowers delivered which were for my wife for our anniversary. I had them scheduled to arrive a day early and paid extra and after two days of calling and being told they would check on it, call me back (they never did), I requested a refund. Unsure if I will actually get the money back but please do not use them - they deserve to go out of business.

Only issue I had was the fact no one knocked or rang the doorbell, just left the bouquet sitting on the front steps. Wife just happened to notice it otherwise it probably would have sat outside all night. Most likely young delivery people with no (zero) sense of what is right or responsible.

This company is the pits. DO NOT EVER USE IT. I never will ever ever use it. I ordered flowers for my cousin, gave her address. They wrote to say the address didn't exist. They didn't respond to my email. They wrote again with the same nonsense. I looked up the website then to find that the customer service is not the address they had written from, but their emails never said this. I wrote to the new customer service email, copying my receipt which gave my cousin's address and postcode. All this nonsense continued. I emailed again to say their service was total rubbish, they responded saying they were giving a 15% discount - ha ha ha.... they can't even do the arithmetic on this.... it wasn't 15% but rather less that they have refunded. They have not bothered to address these issues through customer service. NEVER EVER EVER USE THIS COMPANY. UPDATE - Further to my review here and also my comments on FaceBook, the company contacted me. They have apologised sincerely, given a 50% discount on the order, plus re-sending further flowers to my cousin, as well as contacting the supplying florist to see what happened there. They would like me to use their company again, which is understandable. I am relieved in every way that they have put matters to rights, and I do regret that things went so wrong. I'm just not sure that I feel I would want to risk things going wrong again. But I do appreciate everything that they have now done. I gave one star for the first review - and now amended this to three. I wish it could have been five.

I ordered a fruit basket and paid extra for Christmas Eve delivery. My mother-in-law received flowers on December 22. The flowers were beautiful, and my mother-in-law loved them. However, it's not what I ordered and they were delivered on the wrong date. I tried calling customer service to verify that she hadn't received someone else's order, and the only response I got was, "Well, it was delivered!" So we got something nice, but it was definitely not what was ordered.