Send FlowersReviews of sendflowers.com

I placed an order of flowers/teddy bear/chocolate in Feb 2026 to be sent to my sister for her birthday. Positive feedback is it was delivered on time on the day I requested. However, the chocolate IS NOT Godiva chocolate as mentioned in their website, and the chocolate is EXPIRED (07/2025). I sent the complain to the customer service, and their response was to refund me 20% of the cost. The cost of this package is $49.99 with $4.24 tax with it. 20% of the cost should be around $10, but I only received $6.40 refund. Cut it short, I made a call to the customer service instead of through email, after some arguments and reasoning (they couldnt count or they are trying to trick you), it finally agreed to refund me the chocolate cost of $10.65. Another thing I want to mention, the website did not break down the cost of the flowers, teddy bear and chocolate. But I was presented the invoice (later by CS) on the breakdown, and 20% refund was based on only flower cost after 50% disc instead of total cost. Thus it turn out to be only $6.40.

So my entire order was meant for Valentines day. 1st of all, I was sent an email saying my flowers were delivered however it was on the absolute WRONG day. 2nd, when I get here to the reviews, everyone is saying all this negative stuff. I can't be sure if my flowers arrived or not without ruining the surprise....I guess I'll request a refund. Idk what else to do.

My word! This is the most incompetent company. Yes, the flowers were cheaper but I’m used to the great service of Proflowers.com. I had to call back twice as the address was wrong and the second time, it just had the city and not the correct address. When she finally got it, she was trying to send it to another city! Shameful. An F from the BBB!

So the ordering was easy and quick and they got the flowers there at a great time. So my fiancé tells me she got them and see love them they are beautiful. She sent me a picture and in the mean time I went to look at what I bought and what she sent me. The ones I ordered had many many roses and the one that came in looked like a child picked it. If you send me a email I will post the picture. I will be calling in a few to talk to them and I am expecting the coach

I'm extremely disappointed with the company sendflowers.com. I placed a delivery order on Saturday. I selected a Monday delivery date. The flowers were never delivered and I did not receive a notification from the flower shop. I ended up messaging their customer service and I did get a response in a timely matter. They apologized and said they would get back to me soon. I didn't get a response back as promised, so I emailed them again letting them know if my flowers were delivered the following day, I was going to ask for a full refund. The email I received notified me that the delivery would be made on Tuesday (a day late). The flowers were delivered on Tuesday but not until 6:45 Tuesday night. I will NEVER order from this place again.

They failed to do a same day delivery on some pretext like the local supplier ran out of fresh flowers. The flowers were delivered the next day after the occasion but did not resemble what I ordered.

Flowers where nice once they made it to my mom. Unfortunately the delivery went wrong for this Mother's Day celebration. My other gift made it inside to her facility apartment with no problems, however, the flowers were left outside the building. A nice lady recovered them and brought them inside the common area. According to the delivery, the time difference was about 3-4 hours before my sisters arrival and they took the flowers to my mom.

Flowers were not delivered on time. They were two days late.