The friendliest staff I've ever…
The friendliest staff I've ever encountered at a storage facility.
By Collier, P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
609 approved reviews, newest moderated first
The friendliest staff I've ever encountered at a storage facility.
By Collier, P.
Friendly team onsite
By EMMANUEL
Great service.
By Plummer, K.
price too high
By Simon Z.
Great service always!
By Cain, R.
So far so good, stuff still there
By Torres, A.
Shortly before they jacked up the monthly rate on my unit by nearly 25% earlier this year, I lost my job and fell behind on my bill. Even though I am working again and can get caught up they have refused to work out any sort of payment arrangement. When I spoke with someone about the situation, all she kept saying was that it's all in my lease agreement, that they can't avoid sending it to auction, and the only way to prevent it is paying in full within I think it was 30 days. She said that it's a legal procedure and they don't have a choice - which is total BS, of course. They could simply not begin the process to route it to auction. I would be able to pay them back in full and have my account completely current within two months, including late fees and the lien fee. Absolutely no sense of compassion - I got better treatment from Midway Movers and they were HORRIBLE. I strongly recommend against these monsters.
By Brian
Nice clean, secure facility with lots of cameras and a front desk with super helpful and super nice people working there. They have a heavy duty elevator and carts available. I would rent there again if in need of storage in the future.
By Manuela