Self Storage 1Reviews of selfstorage1.com

Not super happy with an 75% increase in unit cost. Nothing changed

I have been with this storage on Sheffield in Chicago for a long time (I mean it's storage) I have definitely seen a decline in accessibility since the pandemic and a very saddening turn on customer service here at this location at least.

Your prices has increased substantially and often the last few years.

The facility is dirty.

I would say it’s an okay experience. I didn’t get my original 50 percent discount for the first three months since booking online and had to call and let them know I was charged full price which thankfully I had enough funds in account to take care of. One of the garage doors was broken for move in and a number of people were moving in at same time which became chaotic.

Many Parking issues in garage !!!! One of two doors replaced when broke took too long to replace than the new door broke again. You closed the south entrance which caused more parking problems. Limits alternative exit when four cars are inside or three cars in a truck. Thanks please reevaluate your parking spaces. Clients sometimes need more time when moving things in and out so more space would help or rules that people renting space for their do not in front but their garage storage space,

Service is not as good. Many times doors are broken, elevator broken, etc. The place needs some upgrading and attention. Also, seems like the garages are always full with workmen trucks so the customers cannot park anywhere.

Regularly have issues with their automated monthly billing where we'll get emails telling us we're late paying...which is quite annoying. Otherwise...meh.