Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
479 reviews
SeatingmindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 15 years, we have been selling high end office and home seating. We carry popular brand names such as Herman Miller, Steelcase, Humanscale, Knoll, Haworth, Eurotech, Fine Mod, Flash Furniture and more.We offer a huge selection of affordable office chairs, executive chairs, side chairs, drafting stools and stools for just about any seating needs you might have in your home office or workplace.No matter what you are looking for in office seating, we are sure to have it for you here at Seating Mind.
Seatingmind (seatingmind.com) has 479 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
479 approved reviews, newest moderated first
great website Easy to find what you are looking for Great comparison charts
By Henry C.
Response from Seatingmind· Aug 7, 2020
Thank you for your compliment. We put a lot of effort into the auxiliary data to help customers find what they are looking for. Enjoy your purchase.
Looking forward to my chair has shipped and waiting on it's arriaval
By DanielG
Took the advice and searched NJ licensing website. NJ companies are required to have an online sellers license. This company doesn't show up on NJ government websites. Try it yourself - search for "newjersey mylicense verification" and see if you can find anything legit about this company. (Jacob if you reply to this post and say you are legit - then tell us how to find your license details online on an official gov. website - like you can with all other legit websites.) Jacob will no doubt blame everyone else as he always does, and only respond to the negative complaints, and ignore all the polite emails sent to him for weeks / months before customers are driven to having to try other actions. So let's all band together and take our complaints to those that can do something about it! File your compliant directly with NJ office on consumer affairs. They have a file compliant button on their website. Help stop the others falling victim to this behavior.
By Mark
My patience is gone. Months of trying to be understanding because of Covid-19, but these are clearly ethical issues and not covid 19 related. All these complaints sound so familiar. I ordered a chair, it was sent only after months of pressing and asking where the order was. When it was delivered, it was the wrong specification. The headrest add-on option was missing. It didn't have the adjustable arms. I gave them months to correct the issue, a long thread that ended up with no refund, not replacement and the best they would suggest - was that I paid for it to be shipped back myself and then they would provide a refund. Highly unethical company and it appears they are not actually licensed in NJ. I always try to leverage multiple respected sources, like Better Business Bureau and TrustPilot - in this case I didn’t and I regret it, since all those resources tell the same story. It's important we try to help others from this behavior. Please take the time to report the suspected fraud to the authorities who can take meaningful action against the company and individuals. PLEASE take the time to help others!!! I have no options now other than to Dispute my charges with credit card company, with PayPal - so Seating mind is flagged if this is a pattern. I will also file a compliant with NJ office of consumer affairs and notify the NJ department of business licensing and NJ department of revenue. Just search "new jersey consumer affairs complaint"
By Michael
Response from Seatingmind· Aug 4, 2020
I wish you could have identified your name and / or your order number since I can assist you. We et things straightened out. Your comments regarding the reviews are absolutely false. Do your research please before you publicly slander a company. Call shopper approved and see whether or not they are truly a third party independent testimonial site. Same for sitejabbber, same for this forum on trustpilot and the same for google reviews. We sell thousands of chairs every year. We have been in business for 15 years. You public remarks should be removed since they are unethical.
Chair arrived dirty and broken. In addition all the options I ordered were not present. It was not until after I emailed them that I was told it was on backorder and would be sent separately. I didn't know I was ordering a put it together yourself deal. In addition, there was an almost 4 week delay getting the chair out. During that time, there was no communication, complete radio silence. I highly recommend staying the heck away!
By Raheem D.
Response from Seatingmind· Aug 5, 2020
***UPDATE*** 6/21 headrest delivered. That is what we have on record. ************************** I just sent your message internally to be reviewed immediately. You will get a response shortly.
Website does not mention shipping or processing delays prior to purchasing. After you place an order a banner appears which explains the 10-14 business days for processing/fulfillment + the potential for an additional 7 business day delay due to Covid. That doesn’t even include the shipping time. If you’re expecting a quick turnaround, you should probably look elsewhere.
By Evan D.
Response from Seatingmind· Aug 4, 2020
The banner on the top of the main page says, " We hope this note finds you and your family safe as the health crisis impacts our communities. We are fully operational and are shipping as quickly as we can to serve you, our customer. Please allow some additional time for us to respond to emails & process your order. Wishing you and your loved ones health and prosperity." Plus the shipping and returns page https://seatingmind.com/shipping-returns/ clearly notifies the shipping time. We mostly refurbish chairs and that is what takes time.
I guess posting like this is the only way to get this company's attention. After I reviewed this company last month on Trustpilot I did get a response from Jacob asking what resolution I wanted, but no action towards actual resolution. I have emailed this company now probably 20 times about my order -- wrong chair sent and in very poor condition, and they expect me to pay a restocking fee when it was completely their fault? After Jacob's response on 6/29 and my reply to him I have heard nothing, despite repeated emails to the company since then. Jacob, review this order and my numerous emails to you and your company and provide me with a full refund. I agree with the vast majority of the dissatisfied customers on this website. Seatingmind is a scam, from my horrible experience with the company.
By Stephanie D.
Response from Seatingmind· Aug 3, 2020
UPDATE -----"chair is back on 5/26 customer rec partial refund on 6/1" Management just authorized a full refund. ___________________________ I sent this to management for a review of these circumstances. We will try to get this resolved. On another note, we sell thousands of chairs annually. The satisfied customers do not write. The testimonials reflect a very very small percentage of issues that every company in the world will always have. These testimonials are not a true representation of what we represent.
Jacob, the owner, refused to refund the full 100% of the order. Simply, the business is a racket where they sell inventory they never had in stock, wait for you to cancel, and scrape 10%. Very unethical and dishonest way to operate business. We will be pursuing legal action if anyone wants to join a class action. UPDATE: Yes, you informed me of your scam after you refused to ship my order in a timely manner. Clock is ticking for you to make me 100% whole before an injunction is filed on your scam.
By T.W.
Response from Seatingmind· Aug 3, 2020
After investigating this claim, we found that you were in fact informed of the 10% fee. Yu were sent the following email, "I'm sorry but we do not have someone to take calls at this moment, you can email us and we will get back to you. But as of now your options are to pay for quick ship, proceed with the order and wait for it to arrive or cancel with 10% cancellation fees. "
