Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
639 reviews
Scout & NimbleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
639 approved reviews, newest moderated first
I received a piece of furniture that was damaged and contacted customer service. They responded immediately and ordered me a new piece. They kept me in the loop with the new delivery and made sure everything was perfect. Thank you Diana Harris for the great service!!
By MB
High quality products and customer service to match!
By Kessa
Exceptional customer service, so quick to respond, great trade account management
By Rebecca F.
I’ve ordered a few mirrors from Scout & Nimble for our home, and unfortunately, two of them had manufacturing defects. Diana Harris from the customer service team was quick to respond, fair and reasonable to work with during the process and diligent in working with the manufacturer to replace the flawed products. While Scout & Nimble’s product offerings are great, their customer service is exceptional! They are now my preferred home decor store!
By Adelle M.
I had an issue with the lamps I purchased due to a manufacturer defect. Diana, the Customer Care Manager, was amazing in helping me address the issue -- arranging for the manufacturer to take back the lamps (at their cost) and staying with things to ensure that I got a refund. Well done! Based on that experience, I would definitely buy from Scout & Nimble again.
By sdglobal
The team at scout and nimble did a great job helping me resolve a problem with my order that was completely my fault. They were so nice and got back to me right away. I will definitely continue shopping and scout and nimble and really appreciate their professionalism!!
By Jenna
Ordered twice from Scout and Nimble - very satisfied customer! Though never having heard of Scout and Nimble, after researching and looking for a new coffee table, we found one within our budget on their site. Easy ordering process, they were quick to answer our questions, and delivery went very well. After being very satisfied, we found the perfect celing light to go in our new nursery. We ordered it without hestiation. The light was delivered but was a bit different than the description/photos showed. Regardless, we worked around it and after installing it, noticed the piece was damaged (in shipping, at no fault of Scout and Nimble). I immediately emailed Scout and Nimble and Diana was super helpful. Worked with the provider to ship a new light and followed up multiple times without being asked. Will definitely trust them with future purchases! Thank you!!
By Rachel H.
Ordered a sofa from Scout and Nimble, and it unfortunately arrived with a few damages (at no fault of Scout and Nimble). My customer service rep, Diana, was very quick to reply, and she initiated solutions immediately. She was able to arrange a replacement sofa from the vendor with no damages. Love our new sofa, and love the service I received with Scout and Nimble!
By K.
