Scout & NimbleReviews of scoutandnimble.com

Hayley Copeland, customer care representative was extremely helpful!!

The you g woman with whom I spoke could not have been more helpful. Folks, you are so right in spending the money to hire people like her. Without the experience of the actual shop, it’s intractions and visual seduction, all that is left is the experience of a lovely, competent person on the phone. She was, is, well worth your money. Honestly, after my experience with her today, on a very minor purchase, I began perusing your website. Customer connections really do pay off. Thank her for me. Best, Margaret

I ordered a beautiful chair from Scout and Nimble, and unfortunately after a long back order it arrived damaged. I called customer service and Diana was so incredibly kind and helpful. She helped me find a resolution quickly, and was even super accommodating when I changed my mind about that resolution a few days later! It was a bummer that the chair arrived damaged, but I honestly have never had such great customer service from a furniture company before. I will definitely be back to buy more furnishings for our home!

I ordered a credenza which was delivered damaged. Diana Harris handled our claim and while it has taken a very long time to get our furniture, Diana was constantly in touch, ensuring that the lines of communication remained open. She found us a replacement, and got a mover to get it delivered. I would want her in my court!!

Hanna was great and went above and beyond to help me!

Had a wonderful experience with Customer Care, thanks to Diana Harris. She was excellent from start to finish, with several follow up emails and phone calls, ensuring my issue was resolved quickly and efficiently. Many, many thanks!

I received my items quickly and they were as described on the website. Ultimately, though, they didn't fit the design for my project. When I went to return, there were too many hoops to jump through. I first had to call to inquire about how to make a return because there were limited details on their site. The associate I spoke to said she would first have to check to see whether the items could be returned as many could not (??). Luckiily mine could; however, the associate then told I would need to email their customer support (she couldn't start the process over the phone.) Then she shared that I could receive a full refund if I wanted it in the form of store credit, but if I wasn't interested in store credit, I would have to pay shipping (both their cost and my cost to ship back which amounted to over $100 for two small pendant lights) for the items. When I shared this felt like a lot of hoops to jump through, the associate interrupted me and told me all of this was in writing in their policies. I'll be shopping elsewhere in the future.

great customer service. thank you