Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
347 reviews
Scottsdale MintSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scottsdale Mint provides some of the most exceptional gold and silver bullion products available to consumers today. We have a strict policy of only providing the finest bullion products that exceed the highest standards which pass our guidelines of purity/weight, quality, and craftsmanship. Our company delivers precious metal directly to individuals worldwide through our website, and also supplies our metal to bullion dealers outside the USA.Many of the Scottsdale Mint products are authorized for use in IRA's by the Internal Revenue Service of the United States of America and are ISO-9000-2008 certified.100% Guaranteed - We fully stand behind each and every product we deliver.Whether it bears the actual Scottsdale hallmark or that of another mint, customers rely on our name and backing for peace of mind.
Scottsdale Mint (scottsdalemint.com) has 347 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
347 approved reviews, newest moderated first
No staff. No customer service. They'll take your money and fill your order when it's convenient for them. They tell you to leave a message but their mailbox is full. When I told them I can't even leave a message their response is oh well its just 1 person here so they don't care. Order from ANYONE else
By Scottsdale S.
I wish I had seen these reviews before I purchased. I reached out to customer service on the night I purchased online via their Contact Form. It is now 2 weeks later and I just FINALLY got someone on the phone. All to tell me that they will NOT put my (2nd) $80 purchase in with my (1st) $600 purchase and refund me $6.50 in shipping. A precious metal company in Scottsdale, AZ won't refund me 6 dollars and 50 cents on my 700 dollar purchase. SMH. Will never purchase from them again.
By KM
Payment says pending for no know reason. When I call the number listed on their web site it rings and rings with finally a voice mail. The voice mail does not say Scotts Dale Mint but an individual's name!!!!!
By William
Horrible customer service. They processed my payment but didn't ship order.
By All Sloppy No J.
Love that you can't get in contact with costomer service or cancel orders at all :)
By Yo M.
I've purchased gold and silver on a weekly basis from Scottsdale Mint every week for the last 4 months. My first purchase was a Kilogram of silver. That took 6 weeks, and I understood that going in. The next 10 purchased were 2 to 5 grams of gold per week. All was marked as being "in stock". At first the deliveries took a week or so, but between Thanksgiving and mid January, multiple orders have been "lost by the postal service", shown as arriving in Tulsa or Jamaica NY (I'm in Chicago). I know the postal service is totally inept, but SM needs to bear some of the blame since I believe they are marking the shipments with wrong tracking numbers and their customer service is dismal. Sorry SM, but you have completely lost my trust. The little savings I get in the purchase price of gold and silver from you is outweighed by the inept confusion that surrounds ordering metals from you. I am going to have everything I purchased from SM re-verifiied as gold and silver....that's how little I trust SM.
By danger T.
Like others have said the orders take a while but it is clearly spelled out and mine came when expected. It took about 4 weeks to receive a gold coin but the cost savings was significant enough for me to wait. They notified me promptly when I ordered, had to make a small change, and when it shipped. That is enough for 5 stars in my book.
By Paul T.
I've had no issues dealing with this company. I ordered a Gold coin that took over a month to receive but they did warn that it would be at least 20 days. Best prices i could find but would be interested if other have found better.
By Kevin B.
