Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
347 reviews
Scottsdale MintSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scottsdale Mint provides some of the most exceptional gold and silver bullion products available to consumers today. We have a strict policy of only providing the finest bullion products that exceed the highest standards which pass our guidelines of purity/weight, quality, and craftsmanship. Our company delivers precious metal directly to individuals worldwide through our website, and also supplies our metal to bullion dealers outside the USA.Many of the Scottsdale Mint products are authorized for use in IRA's by the Internal Revenue Service of the United States of America and are ISO-9000-2008 certified.100% Guaranteed - We fully stand behind each and every product we deliver.Whether it bears the actual Scottsdale hallmark or that of another mint, customers rely on our name and backing for peace of mind.
Scottsdale Mint (scottsdalemint.com) has 347 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
347 approved reviews, newest moderated first
I am waiting for my order from Dec. 2020. I'm about to take a ride to knock on their front door and I don't want the money I want my silver!!!!! And that just one of two of my orders that's been a no show!!!!!
By Rasheed
Don't order from these people it's been 6 weeks, and I don't have my order......No customer service, mail box is full, no personnel to speak too. They play games, cash the check immediately, and don't care, again, it's been 6 weeks, and I emailed them no response......Order somewhere else like SD Buillon, JM Buillon, or Apmes.....Scottsdale are scammers!
By Vilma M.
DO NOT BUY FROM THESE PEOPLE. THEY DON'T PICK UP THE PHONE, AS I CALLED NUMEROUS TIMES TO ASK WHERE MY SILVER WAS THAT I PLACED ON JAN 31. BE ADVISED, THIS COMPANY IS GARBAGE.
By Matt H.
Radio silence. Order placed on Jan 31st 2021, paid via credit card. No word yet. Order in "Processing" status as of March 29th, 2021. Now, I really appreciate APMEX's speed (they typically ship it within 1-2 days).
By Thien O.
Placed an order on February 5th. Their website stated ACH clears in 10 days (a bit excessive), although it was almost immediate from my bank. On the 18th of Feb, received email my payment cleared. It is now the 24th of March and still nothing. Status on website says "Processing". Rip Off alert!
By Donald Michalek A.
I love their bars and order every month but have gotten progressively slower and now playing games answering emails with concerning reasons, I’m a landlord so I know the games people play when they are broke. My last order was 21 days ago and still shows payment pending however my ach debit cleared my bank the following day. I received an old order today which took just over 6 weeks from payment. With another mint defaulting on orders I’m definitely concerned...
By Wiscokid
I ordered two USA gold coins at the end of January 2021. My payment cleared on February 1st. I was sent an email acknowledging my order that day. The site said that the items were "available to order" and a banner at the top of the site said there were 10 day delays. 3 weeks later I reached out to Scottsdale using their contact form for an update and they said due to demand most orders were shipping in 3-5 weeks after payment clears. I was not super happy about that but figured no big deal I can wait 5 weeks. Today is March 17th and my order still has not shipped. I emailed Scottsdale last week with no response. On their site the banner that previously said 10 days behind now says 4-6 weeks. They keep extending the delays. At this point Im going to wait a few more days for Scottsdale to respond and then if their response is not reasonable I plan on reaching out to Visa to initiate a chargeback for the full amount because when I ordered the ETA was not more than 6 weeks. The service and speed from Scottsdale is disapointing. In the meantime I purchased similar items through another online metals dealer and my order from a competitor has already arrived in perfect condition. The folks at Scottsdale are way over their heads if they cannot ship 2 USA made coins in over 6 weeks time. I was really hoping for better service and communication. I have my order confirmation and copies of my sent emails to Scottsdale in addition to records showing another complany shipped much faster if Trustpilot needs any proof that this review is genuine. I have verified the domain so Im 100% positive Im reviewing the correct company. I did go to Scottsdale's facebook page and gab page and many reviews were similar to mine. Its interesting to see some folks post that they recieved their goods in 2-3 weeks here when tons of folks have not. I guess they are lucky or something... Anyway, I'm sure the folks at Scottsdale are good people and their products are great but if you want to recieve products in under 6 weeks I would buy elsewhere.
By John
The service at Scottsdale has deteriorated considerably. We all know there is a "shortage" however, I placed an order on "in-stock"items over a month ago and still have not received them. I placed a few more orders with other bullion dealers the same day or even 2-3 days later and I have received all those items within the past 2 weeks. I will be hard pressed to do any more business with Scottsdale especially at the current premiums which btw Scottsdale is higher than most.
By Leslie D.
