Love this company
Love this company. Their customer service is superb!
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Love this company. Their customer service is superb!
By customer
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
By Mike
great service
By customer
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
By Kathryn
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
By Jason L.
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
By CM
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
By David
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
By Evan