Krizza was extremely prompt in all…
Krizza was extremely prompt in all responses and helped with issues. I have not left more than 3 reviews in my life but I need to in relation to the level of assistance. Thank you
By Mike A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Krizza was extremely prompt in all responses and helped with issues. I have not left more than 3 reviews in my life but I need to in relation to the level of assistance. Thank you
By Mike A.
Great product, easy setup and works well.
By Mat Q.
The sauna was delivered on schedule and installation took several hours. I have enjoyed multiple sessions using the sauna this far. It takes 60 minutes to get to 125 and 90 to reach 140. The Bluetooth is great for music. I'm loving it so far!
By Drew D.
I worked with a customer service representative named Matthew. He was very helpful, knowledgeable and polite.
By Dolly D.
Krizza was great at keeping us informed on our delivery time and answering any questions we had while we wait for our sauna. Delivery is expected to be this week and cant wait to use it.
By Scott M.
In contacting Nordic Sauna I was referred to John Adams. I cannot thank him enough for the time, effort and patience he had. He was there through several choice changes and was amazing in answering all of my questions. I will not hesitate to refer everyone I know to John.
By Tiffany
Eric was very prompt in addressing my needs, and kindly answered any questions I had. I ended up changing my mind about which sauna I wanted, and he was able to cancel my prior order to process my new one in a matter of minutes.
By Hazel
The staff at Nautica is extremely responsive and helpful. Can’t wait for our unit to arrive!
By Joseph