Very Pleased
Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!
By Frank
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!
By Frank
Extremely helpful and patient!
By Viorica P.
Their customer service is best in class!!! I damaged some cables and fuses installing my sauna and didn't know what to do. I messaged their customer service team and Ez from their support team jumped right on it. Ez was super responsive and went above and beyond to make sure I only ordered what I actually needed. Ez worked with their engineers to verify everything was right. I needed the parts right away and Ez got expedited shipping for me. I had such a great experience with Ez and Nordic Sauna and would HIGHLY recommend them!
By Scott J.
All good with Delivery
By CustomerA
Ez was very courteous and kept me informed proactively. Highly recommend.
By Alexander
Wish more companies had customer service like this. EZ made this bad situation into a good turnout for detail of staying in touch and helping with excellent.
By Mel
great costumer service
By Alden
Very helpful at answering my questions -- on a Sunday
By A L.