John took great care of me and answered…
John took great care of me and answered all of my questions in great detail! Definitely went above and beyond what I was expecting. Thank you for the great service!
By Cody
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
John took great care of me and answered all of my questions in great detail! Definitely went above and beyond what I was expecting. Thank you for the great service!
By Cody
Great and responsive customer service.
By Rahman
Great product, Great support. Walked me through how to install and shipped a replacement part when my light didn't work! No regrets!
By Chase
I love the design, look and experience of my CL5G Outdoor sauna. It was a little challenging to put together and required a skilled electrician. But the benefits far outweigh the cost! Very happy with my purchase!
By Ross
I ordered the wrong type sauna heater and had to return it. Their customer service through the whole process was outstanding. I worked with EZ to get my return processed and he consistently communicated with me to make it an effortless issue. Will definitely use again . Great Company !
By Angela L.
Matthew! He explained the differences in the saunas and went over all the benefits of owning a sauna .He was very professional and took a real concern of selling me a sauna that fitted my needs.
By Lora
Answered questions. Very helpful
By Robb W.
Item came in a timely manner, but arrived with a small pencil eraser size missing paint spot on inside of sauna heater drip pan. krizza helped me with the issue by issuing a partial refund. I am happy with Krizza’s customer service and communication.
By Scott B.