The customer service was shocking
The customer service was shocking! There were so many issues with the service and it's 'learning' wouldn't learn. When customer service contacted me, I told them the issues I was having and they turned off all functionality - making it useless. When I asked why it was no longer working and questioned whether I was talking to a bot they cancelled the account. I got the impression it's a very small company run by people who only want good feedback.
By Leigh
Response from SaneBox· Oct 24, 2025
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you described is not the level of service or support we strive to provide. SaneBox is designed to continuously learn from your preferences, and our goal is always to help — never to make your account unusable or to cancel without clear communication. We take your comments seriously and would really like the opportunity to review what happened so we can make it right. Please reach out to us directly at [email protected] with the subject line “Follow-up from Trustpilot Review,” and we’ll ensure your case is handled by a senior member of our team. Thank you again for sharing your experience — it helps us improve and ensure this doesn’t happen again.



