Rula made my experience very easy.
Rula made my experience very easy.
By Wow K.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Rula made my experience very easy.
By Wow K.
Therapist is awesome,she makes you feel welcomed
By lakesha williams K.
Is very understandable the way Rula is making this for my self
By Bernardo C.
I see no room for improvement, as I am not an I.T person, I am a person who loves an easily navigated website, made it easy and not a chore to complete my task. Thank you.
By Heather G.
Easy to choose a therapist. I was able to schedule my first appointment quickly. Following appointments were pre-set. Zoom meetings were easy to connect. My therapist was GREAT. She was very insightful, understanding and was able to help us through a rocky time.
By Azucena V.
I used Rula for about a month and they tripled the price of my service without telling me. My provider only charges $40 and Rula, without telling me about this change, started charging my $150 even though my therapist is not getting that money and does not even charge that high of a price. Furthermore, their customer service plays a game with hot potato with you, passing you around to different sections who all ultimately cannot help you.
By Grace G.
Response from Rula· Nov 18, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Easy to use and efficient
By Tai M.
My therapist is a Christian which made me feel very comfortable as she was relatable and understood my heart. she was patient and kind and helped me to see things about myself from a different perspective.
By Renee Aguilar L.