My therapist is amazing
My therapist is amazing. Rula customer service and support is amazing and responded quickly when I had a billing question. I appreciate the transparency
By Monica D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
My therapist is amazing. Rula customer service and support is amazing and responded quickly when I had a billing question. I appreciate the transparency
By Monica D.
My therapist was very down to Earth and likeable. I completely trusted her and felt like I could share anything with her without judgment. She was also very knowledgeable. I genuinely liked her very much and would highly recommend!
By Rebecca S.
I found Rula easy to use. I was able to narrow down my search of a therapist to the specific needs I have. I reviewed several profiles of therapists and chose one that, I felt, suited my needs the best--and I am very satisfied with the choice I made. I receive appointment reminders and links that allow me to connect for my visits easily, which is helpful. Overall, great experience!
By Maria O.
Well, I was charged $150 because my daughter had an appointment that she couldn’t make due to being stranded on the side of the road when her car broke down. And when I tried to contact the doctor, she doesn’t accept messages through rula. I went to the site where she does take messages and I had to make an account to which I did. I was then informed that they would be in touch to make the account? What? So there was no way to contact the doctor, which is wild. And when I contacted rula about this on Monday, I still haven’t heard back and it’s Wednesday. I think this is all ridiculous and we will not be back. $150 is theft not a deterrent.
By Elizabeth
Response from Rula· Nov 13, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Grace Peprah is cool.
By John A.
The providers that I meet with once a wk are great. They make you feel safe and heard. They make you feel luke yiur problems matter. That its not just something stupid no matter how big or little.
By Jalissa S.
The process of scheduling and meeting with a therapist is straightforward, efficient and effective.
By jbseven
Rula has great clinicians and easy to navigate their client portal. It's very user friendly and they are very responsive. I got a great match and I'm thankful I found this therapist through Rula
By Mariana R.