RugStudio online chat review
I have only participated in the online chat for answers to a few questions and to obtain a coupon code. So far so good :)
By H. D.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
I have only participated in the online chat for answers to a few questions and to obtain a coupon code. So far so good :)
By H. D.
Jody was very polite and efficient. She answered my questions quickly. Thank you
By CGorm
I'm a first time customer and very pleased.
By Sherry P.
easy navigation through website and easy to chat
By Mark K.
Great quality, Beutiful colors, shipped as promised. Would recommend!!!
By Greg and Vanessa I.
I have been searching for a specific designer pillow. Found nothing until today when I discovered your website....so happy!
By Laurine B.
Though I ran into trouble ordering from the website (it would not allow me to use a coupon code but did not explain the reason), I was given a mechanism to send an offline request for help that was timely responded to. The person assisting me was very helpful and resolved the problem to my satisfaction.
By Colleen S.
Nice website. Found unique rugs and just what I'm looking for. Called customer care to inquire details about a Kathy Ireland rug and received great, professional service. +++++
By Teresa K. C.