Excellent Customer Service
Professionally handled and very honest
By Navin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Professionally handled and very honest
By Navin
We found the website easy to navigate, mark favorites; then create a list to compare and narrow down. There were so many choices, with some that included buyer photographs. We sent a general question via email and received an immediate and helpful response. We would definitely recommend RugPal.
By Deborah
The rug came packaged and set on the porch in a timely manner. I called customer service about possibly returning it and they were very nice. I do wish they would cover return postage but they don't.
By steven
Was very happy with my experience with RugPal. Efficient customer service. Only criticism is colors on their website are not particularly accurate.
By Denise
My rugs were easy to order. They arrived in perfect condition and on the date promised. Rugs matched the descriptions and are perfect for my new remodel. I have just completed another order. I highly recommend RugPal.
By Susan
Fast delivery, beautiful product at a reasonable cost.
By Linda T.
Very happy with the price and service.
By diana
Purchased an area rug with a pad. Received a $50 discount and a free pad. Everything was delivered today and I am happy with the timely service and the look of the rug I ordered.
By MRK