Excellent service
I made my order online. The coupon code did not work. I called customer service, left a message and they promptly returned my call and issued a refund. Terrific service!
By Jean
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
I made my order online. The coupon code did not work. I called customer service, left a message and they promptly returned my call and issued a refund. Terrific service!
By Jean
Excellent user friendly website. Quick efficient delivery. Product very well protected for shipping. Very satisfied with rug. This is the second time we have ordered from RugPal
By Martin
nice company to deal with. Problems solved quickly. Would buy from them again
By very U.
best price and no problems with shipping. Rug is beautiful
By brandy
Love the rug! Got it for a great deal during labor sale. It feels so lux and the entire order process was excellent!
By Lyndsey
Customer service is professional and responsive. She was able to answer all my questions and give advice.
By Amy
I received this beautiful carpet, a 22 foot runner, yesterday. It is lovely but for one difficulty. The inside end is badly crimped from being rolled up. No instructions on how to flatten it. It does not appear that it will ever flatten by itself.
By Margaret
RugPal is an easy site to navigate. As an older person technology is not always my friend! From start to finish it was great! I even had a question regarding a discount and had a quick response and solution.
By Maria