Excellent shopping experience
Had an excellent shopping experience with RugPal. The only issue was that FedEx left the rug at our door without requesting a signature at delivery as we requested at time of order.
By Bert
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Had an excellent shopping experience with RugPal. The only issue was that FedEx left the rug at our door without requesting a signature at delivery as we requested at time of order.
By Bert
I found their customer service truly outstanding from initial questions on the site about a rug to prompt delivery. Prices are great for quality rugs. Direct contact with company about change in delivery could not have been better. I will definitely buy from RugPal again.
By JMH
All rugs that I have received are great.
By Valerie
Easy way to obtain good products for less
By Charles
Great selection of different styles, sizes and brands. Also, great prices. Shipped in the same day - wow!
By Carla
Awesome better looking in person than on the computer
By Penny
The rug is beautiful, well made and very sturdy. It fits in front of the door perfectly. It was easy to order on Rugpal and it arrived very quickly and was packaged appropriately of the weather.
By Gayl S.
The wrong carpets were delivered. Notified RugPal on delivery day (December 28) and was told it might take three working days for their return department to get back with us. Today is the third working day (January 3rd) and no response. Will give them one more day to respond ....likely heavy returns after the Christmas holiday ..... before I notify my credit card company.
By Janis